[Telecom] Foreign Listings Again

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Greetings from Las Cruces, New Mexico.

    Approximately six months ago, I relocated to Las Cruces, New Mexico to
accept a position with a company performing a government contract.

    I temporarily set up with Qwest a voicemail only account so that I could
port that number to my VOIP service provider once I got out here and got
settled.

    The port was successful.  I now have VOIP service on that telephone number
(it is on a well recognized exchange code for Las Cruces, 526 in particular).
Carolina Net is my VOIP provider.

    As I did with AT&T in SC and GA, and with Verizon when I was in NC, I
tried to arrange a foreign listing for my local number.  As I also did with
AT&T in SC and GA, and with Verizon when I was in NC, I had to file a
complaint with the respective PSCs because AT&T and Verizon were refusing to
provide my directory assistance listing (which they are required to do under
FCC rules).

    Unlike with when I was in SC, NC, or GA, the NM PSC doesn't seem to want
to meet their responsibility in requiring Qwest to make the listing.  They did
contact Qwest on my behalf.  When Qwest responded to them, the story I was
given was that Qwest has a confidential policy which the PSC can not share
with me.  They require my VOIP provider to arrange the listing for me.  This
is a smokescreen if I ever heard one.

    We tried this.  Carolina Net tried to get the listing for me but was told
that since my telephone number was out of the coverage area (I confirmed with
Qwest that it is *not* out of the coverage area), that it was a foreign
listing and they would not make the listing for me.  They told Carolina Net
that I would have to go to Qwest and arrange the listing.  Qwest again
refused.

    The NM PSC told me to contact DEX Media (who is the provider of the local
phone book out here).  DEX said they would accept a foreign listing for
business, but not for a residence.

    I have filed a complaint with the Federal Communications Commission.  Of
course, that is a slow process.  I was just hoping there might be someone from
Qwest reading the posts on Telecom Digest to see if we can get this resolved
peacefully.

    As per previous discussions on Telecom Digest, we ascertained that the
incumbent LEC is required to accept foreign listings according to FCC section
51.217(c)(3).  Specifically: A LEC shall accept the listings of those
customers served by competing providers for inclusion in its directory
assistance/operator services databases.

    I can't believe this is the fourth time I've had to go regulatory to
enforce what is a clear responsibility of the LECs under the rules of the
Federal Communications Commission.

    If anyone can be of help, I'd appreciate it.

    Regards,



                                                            Fred Atkinson


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