Cable Co. Empties 14,000 E-Mail Accounts JIM SALTER AP Business Writer 2:28 PM EST, January 24, 2008 ST. LOUIS
Charter Communications officials believe a software error during routine maintenance caused the company to delete the contents of 14,000 customer e-mail accounts.
There is no way to retrieve the messages, photos and other attachments that were erased from inboxes and archive folders across the country on Monday, said Anita Lamont, a spokeswoman for the suburban St. Louis-based company. ... [E]very three months the company deletes inactive accounts, Lamont said.
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