State: Frontier should refund Minnesota phone, internet customers for outages, errors [tel...

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POSTED: JAN 04 2019 12:35PM CST
UPDATED: JAN 04 2019 03:18PM CST

ST. PAUL, Minn. (KMSP) - Frontier Communications should send refunds
or credits to Minnesota customers for its billing errors and its
failure to provide reliable phone and internet service, an
investigation by the Minnesota Commerce Department concluded. The
investigative report was filed with the Minnesota Public Utilities
Commission on Friday, Jan. 4.

In addition to customer refunds and credits, the report recommends
Frontier add staffing to improve customer service and increase
investments in its infrastructure and equipment.

Bill Horne
(Remove QRM from my email address to write to me directly)

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