To maintain phone service, the chief network officer deploys drones, boats and a lot of fuel
By Henry Williams
Nicola Palmer, chief network officer at Verizon Wireless, began preparing for this year's hurricane season long before meteorologists started predicting any would hit the U.S.
Still, even she was surprised when one severe storm hit Texas, then another hit Florida, then another hit Puerto Rico.
The old Bell System often advertised of its efforts to mobilize resources to restore service after a bad storm. Here is one such ad from 1955 (Hurricane Diane).
They also advertised how telephone operators saved lives. Today they seek to discontinue operators.
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