How the telecommunications industry influenced VoIP deregulation legislation in 36 states ...

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A critical discourse analysis of how the telecommunications industry
influenced VoIP deregulation legislation in 36 states

Gwen Shaffer

Abstract

About 36 U.S. states have enacted legislation that eliminates or
reduces the authority of local and state agencies to regulate
voice-over Internet protocol (VoIP) telephone services. This study
draws on critical discourse analysis to examine how lawmakers and
telecommunications providers associated widely supported policy  
goals - including job creation, technological innovation, consumer
protection, digital equity and modernization - with less government
oversight of phone and broadband services. The discourse surrounding
passage of VoIP deregulation provides key insights into how the
telecommunications industry, and legislative sponsors of the bills,
adopted culturally symbolic phrases and touted populist goals to
legitimize policies that weaken consumer protections. Ultimately,
these policy frames - found within the dialogues and texts presented
to various audiences - shape the rules and regulations governing a
technology integral to daily life.

http://firstmonday.org/ojs/index.php/fm/article/view/8142/6614

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