The Federal Communications Commission released a damning report about the cause and impact of a nationwide network outage that CenturyLink experienced late last year. The outage impacted as many as 22 million customers across 39 states, and at least 886 calls to 911 were not delivered, according to the FCC.
The outage on CenturyLink's fiber network, which lasted for nearly 37 hours, was caused by an equipment failure that was "catastrophically exacerbated by a network configuration error," the agency concluded. As many as 17 million customers spread across 29 states lacked reliable access to 911 throughout the outage. Further studies determined that there was no harm to life or property resulting from the outage.