errors in transit cell phone app cause riders to miss trains [telecom]

The Philadelphia Inquirer reported today that a digital tool designed to make riding the regional rail more convenient seems to be having the opposite effect as SEPTA [Philadelphia transit carrier] unveils its big schedule changes. Several colleagues at the Inquirer reported late trains and, possibly worse, missed stops because of incorrect information on SEPTA's smart phone app.

"There are some issues between what's on our web site and what's on the app and we are working to correct those," said Richard Burnfield, SEPTA's deputy general manager. SEPTA officials gave two examples of the incorrect information that's been turning up in the app. The included wrongly labeled train times and stops that were either ommited or listed for trains that no longer stop at those stations.

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SEPTA operates buses, streetcars, trackless trolleys, subway- elevated trains, and commuter rail in the Philadelphia area.

side article: future of Philadelphia's streetcars:

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