CenturyLink Now Under Fire on All Sides For Fraudulent Billing [telecom]

Last month, a CenturyLink whistleblower revealed what they claimed was a systemic practice of fraudulently over-billing customers at the telco. The insider stated it was standard practice to routinely charge customers for services they neither ordered nor wanted in order to help employees meet unrealistic sales targets. Heidi Heiser, who worked from home for CenturyLink as a customer service and sales agent from August 2015 until October 2016, sued the company, stating she was fired shortly after pointing it out this fraudulent billing [to] company CEO Glen Post.

Since Heiser's initial lawsuit, numerous states have since come forth to join a growing class action against the company, each state adding numerous stories supporting the claim CenturyLink has been routinely over-billing consumers. Arizona, for example, just added its name to the growing class action.

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Bill Horne
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