CenturyLink Class Action - What Are The Allegations? [telecom]

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(The website quoted is copyrighted by Zimmerman Reed LLP, Plaintiffs'
Interim Co-Lead and Liaison Counsel)

Numerous CenturyLink customers across the United States, as well as
state attorneys general, have alleged that CenturyLink engaged in
various unfair or fraudulent business practices, including agreeing to
one price and then charging higher prices later, signing customers up
for services and accounts they did not request, and failing to
properly change or credit accounts when customers bring these issues
to CenturyLink's attention. Former CenturyLink employees have
confirmed these allegations in court filings, noting that
CenturyLink's sales and customer service personnel were subjected to
aggressive internal performance and incentive programs to boost
profits.  CenturyLink customers have alleged they paid for those
practices, which resulted in heavy overcharge fees when customers
tried to challenge the charges or terminate their accounts.


Bill Horne
(Remove QRM from my email address to write to me directly)

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