AT&T's Cancellation & Billing Policies Could Use A Serious Update [telecom]

By Daniel Golightly

T&T needs to update its cancellation and billing policies to account for customers who have gone through natural disasters and similar circumstances, based on recent reports following its response to some victims after last November's major California wildfire. Dubbed the Camp Fire, the disaster killed dozens and destroyed tens of thousands of structures. That didn't stop AT&T from billing victims even after their homes were lost.

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