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By Teresa Dixon Murray, The Plain Dealer
Q: I am so frustrated and I don't know where else to turn. I moved into my home two years ago. I signed up for a bundle (landline, internet and cable) through AT&T. Initially AT&T wasn't sure whether I'd be better off with U-verse or DirecTV, I guess because of reception issues. AT&T then recommended DirecTV.
I also signed up for automatic bank draft for my monthly bills. I just found out this spring that AT&T was charging me through automatic bank draft for both U-verse and DirecTV, even though I don't have both!