A word from another devoted AT&T customer. Or not. [telecom]

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Thank you for calling AT&T, where customer service is as frigid and
unyielding as a January morning.

Reader Nancy Chavez responds to AT&T's profits soar as it ships jobs
overseas and battles its employees:

 Now I understand why there simply is no customer service on the
 phone. When you're disabled and can't get to an AT&T store, you have
 no choice but to use the customer phone service.

 I unfortunately was cheated on my warranty on my smartphone because
 there were three separate phone appointents set up by that department
 for my grandson to be at my house with his phone, because there has to
 be another phone present.


Bill Horne
(Remove QRM from my email address to write to me directly)

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