A fraudulent charge on my phone bill - but where's the credit? [telecom]

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Bernice Lu has a fraudulent charge on her Verizon Wireless bill, and
she can't seem to get rid of it. Did she call Jamaica and run up a
$291 bill, or is this a misunderstanding?

By Christopher Elliott

Q: I have a fraudulent charge on my bill from Verizon Wireless for an
international call I never made. I called Verizon's customer-service
department, which put me on hold to consult with its fraud
department. A representative claimed that I had called Jamaica and
talked for 121 minutes.


Bill Horne
(Remove QRM from my email address to write to me directly)

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