2-month, 5-letter quest to correct TV bill ends in one phone call [telecom]

By Chris Rickert

What Kathy and Terry Edwards didn't have was a "security pass code." What they did have was proof - and the address for SOS.

The Edwardses, of Friendship, wrote in early December to relay their tale of frustration with DirecTV parent company AT&T, which for more than two months had been insisting that the couple had failed to pay their September TV bill.

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