Texecom Veritas R8 early instruction manual

Have a question or want to start a discussion? Post it! No Registration Necessary.  Now with pictures!

Threaded View
Does anyone have the earlier installation manuals for a Texecom Veritas R8
system that was fitted in 1996 (when the house was built)? The details of
the alarm within the control panel are as follows;
Printed on the PCB: TEXECOM 1995 PC009-4
Label on the chip: DF0029113 5/96
Can it therefore be deduced from these that this version of the panel was
designed in 1995 and manufactured in May 1996?

I have obtained two PDF copies of instruction manuals. There are references
on the back page of these instructions which are as follows:
INS034-10 (dated for about 2000)
INS034-12 (dated for about 2005)
These are for versions of much later models and the circuit boards differ
considerably. It appears some programming details also differ too.

I require to change the engineers code and without it will have to perform a
reset and then it appears I will have to reprogram the system after this. I
don't have the engineers code as the company who installed the system and
maintained it, before I purchased the house, won't release this to me. To me
its like holding me up to ransom to pay them to service the system
especially as they seem to be wanting a call out fee of 150 just to visit
with more undisclosed charges after they get here. And that will be before
they carry out a service which they say has to be booked two months in
advance and will incur another fee with additional call out fees if anything
found to be wrong in those two months. Seems like they're trying to make me
pay for a couple of years they missed out on a service contract.

I was also told by this company that they'd want 80 just to change the
battery when they're around 20 to buy over the counter and 5 mins to fit.
It was due to it having to be replaced within five years and I agree with
this totally. The problem is that I changed the battery myself, after
finding a workaround to silence the anti-tamper on the panel. But found that
it had been serviced by this company seven years after it was fitted (the
dates on the battery and a scruffy scrap of paper with servicing details)
despite low voltage and ah readings noted. So the battery would not be out
of date had it been changed correctly by them. recently closely watched an
Engineer from the company do a service on a friends house and all he did was
a walk test and only visibly looked at the battery (no test instrument
used)! It hasn't inspired me with confidence over them.

When I pressed the company on why they wouldn't issue me with the engineers
number I was told that I'd then have access to all the alarms they serviced.
One of the very reasons I want the number to be changed as well. Good
security - not! Yes, I know you still need the user code but its still not
good.

Any assistance in obtaining an installation manual for my version of the
alarm system will be greatly appreciated.


Stephen



Re: Texecom Veritas R8 early instruction manual

Quoted text here. Click to load it

Hi firstly as senior engineer for a reputable company in the NW it really
gets my goat when people complain about cost and time.
Yes a battery can be bought for under 15 and Yes it takes 5mins to fit but
how far has the engineer had to travel? how did he get there? (beam in) .
Whilst 100 is expensive (unless you're in London) you must apreciate
traveling time cost of transport NI contributions and a whole lot more.Not
to mention the persons experience,
What would it cost YOU at your hourly rate to drive to a supplier pay 15
for a battery ,drive back and fit it. Then guarentee the work for 12mths??
Maybe not 100 but certainly more than 15.

Feel better now !! (apologies to others but had a hell of a day)

As for your Panel You have the "R"8  "R" standing for remote keypad ,no
doupt the pdf you downloaded is the standard Texecom veritas manual.
In the past 15yrs the pcbs have changed but the software is reverse
engineered so most of the programming is the same.Also the R8 pcb is
diferent as no keypad is onboard.
You should not need any workround to change the battery just open the panel
,the alarm will go of showing tamper.Enter your user code and the panel will
silence.Change the battery (check the charge fuse and charging current)
close the panel press reset job done.
If you need to factory default the panel follow the manual the reset has not
changed.
Programming is very easy and has not changed apart from extra options on
later models default options are listed in the manual .
If you get stuck try Texecom site  www.texe.com
Failing this repost and I will try and dig out an old engineers manual in
pdf.

HTH
CJ



Re: Texecom Veritas R8 early instruction manual
Quoted text here. Click to load it

Many thanks for your reply CJ and if you could dig out the respective manual
in the PDF format then I'd be very grateful for your help.

Even though I'm not allowed, and honestly never do, carry out work on gas
appliances I still like all the documentation for the boiler including
installation manuals. This has proved prudent in the past and I like to have
all documentation to hand for reference either by myself or an Engineer.

I do take your point about the cost for a battery would be in excess of the
battery itself. However if being changed as part of other work or a service
I wouldn't expect it to cost much more given the time factor and the fact
that they are already there. Its an item that I'd expect them to have as a
stock item in the vehicle. It only took me less then 20mins to go and pick
up a battery from the local CEF outlet. To be honest if someone was already
there I'd expect a bit of a mark up on the battery of, say 20% (especially
given they'll buy them in for even less than myself at trade) and a slight
addition of labour for the short time it takes to fit it. I'd roughly
estimate about 35 at the most. But had it been a specific call out just to
change the battery then, yes, you will expect to pay considerably more.

Once again thanks for your reply and if you can lay your hands on the
specific installation manual then it will be appreciated.


Stephen



Re: Texecom Veritas R8 early instruction manual
Quoted text here. Click to load it

It is a legal requirement that you are left with _all_ the instructions
for a gas appliance which is installed, including the installation and
servicing instructions, which you might never actually use yourself.
Manufacturers are usually very good about posting out free replacements
for for older appliances, and you can often find those for newer
appliances on their websites. Certainly, I downloaded and read the
installation instructions for all the gas boilers I was considering
installing, which was part of the decision making process (one got
ruled out because I couldn't easily find the installation instructions).

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

Re: Texecom Veritas R8 early instruction manual

Quoted text here. Click to load it


GAS BOILER???
Now I'm totally confused.
The Texecom Veritas series that I am familiar with are Domestic Intruder
alarm Panels not gas appliances.
And whilst an electrical engineer have been in the service industry all my
life and can honestly say ,have never seen or heard of a Texecom Veritas
boiler.

Sorry Stephen my manuals are for intruder alarms,not gas boilers and the web
address I posted for same.

Bemused

CJ


Re: Texecom Veritas R8 early instruction manual
Quoted text here. Click to load it

I'm not surprised you're bemused as I just gave that as one example of
liking to have installation manuals for all equipment including gas,
electronic, plumbing, etc., etc., but then someone else picked up on the gas
boiler part.

Indeed I've not heard of that gas boiler either. Valiant and Vokera are
close but not close enough! Sorry, confusing the issue even more now!!

However I'm still nonetheless looking for the installation manual for the
version of the Veritas R8 I have fitted which is an alarm system (and not a
boiler).


Stephen



Re: Texecom Veritas R8 early instruction manual

Quoted text here. Click to load it
AH!!
Prefer Potterton myself or TI but ended up with a Vokera (10yrs service
can't knock it)
Will dig out my old Texecom files tomorrow is your newsmail adress valid so
I can email it?

CJ


Re: Texecom Veritas R8 early instruction manual
Quoted text here. Click to load it

My preference is Worcester Bosch but there are other good ones as well
including Potterton/Baxi (they're the same company now!).

Many thanks, CJ, for your assistance and I'll look forward to receiving the
installation manual (on the alarm control panel!!).


Stephen



Re: Texecom Veritas R8 early instruction manual


The pre and post 2000 Veritas manuals are on www.ukpanels.com free to
download

Site Timeline