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Video alarm verification

I have several thousand accounts, none of which use video alarm verification.

False alarm ordinances vary by town/city. Some cities have them some don't, and the ones that do the fines vary.

I operate in a metropolitan area that consists of approx. 10 town/cities. The typical alarm ordinance in my area is something llike this:

If the permit is filed in a timely manner the user has a 30 day grace period after the install and permit filed. Any false alarms during this period do not count against the user.

After that period they are allow 4 false alarms within a 365 day period from their LAST false alarm. On the first false alarm they get a letter, on the second false alarm they get another warning, on the third false alarm they will be assessed 50$ fine, forth goes to 75, fifth goes to 100. If false alarms are excessive they will make the customer get the system fixed or mandate it be deactivated.

In all towns the client & the alarm company (not the central station) are jointly and severally responsible for fines.

All alarm users with legal permits are required to have their systems inspected by the alarm company 1x a year.

The permit itself cost 10-15$ a year, and it's the client's responsibility to file it and keep it current although we do provide a permit filled in along with a mailing envelope properly addressed for them to mail.

In 20 years of dealing with this stuff, I've only had maybe 20 residential clients actually get assessed a fine, because we are pro-active and watch for false alarms regularly.

Reply to
Crash Gordon
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Yes, it's called the Internet. We recieve alarms in 50 to 70 mille-seconds, and use Network Based Cameras for video verification. Alarms are verified in as little as 3 to 5 seconds.

Video Verification is more used in event type applications, such as alarm signals, but could be used for monitoring, intervention, and interaction of any signal.

Correct. It's virtually false alarm free. Regardless of the type of signal received, that event is assessed, and reacted to. Video can verify a need for a response.

For the customer, obviously it's no false alarms, no calls in the middle of the night, and the ability to look in and watch/listen remotely, instantly, and from anywhere in the world.

For dealers, or the Central Station, it can cut the cost of communications (over Internet vs. Dial-up), increase monthly monitoring fees, provide the highest level of service that is 180 degrees opposite of the Industry Standard. Training is a key component.

Well here in the US, 92% to 98% of all dispatched upon alarm signals are false. Almost every community in the US has fines for false alarms. They can range from as little as $25.00 to over a thousand, and can even include suspension from any response.

In most cases the customer. The alarm industry has managed to elude responsibility for decades here. Our company pays up to $150.00 per incident of a false dispatch, to the responding authorities.

Reply to
Jackcsg

I was told that there are some solutions about video alarm verification to reduce false alarm. The camera installed in customer's space sends some image data to monitoring center at the moment of open/close or burglar alarm happened. So monitoring center can detect whether current situation is real burglar or not.

I have some questions. What is the financial benefit of central monitoring station and customer by using video alarm verification? How much false alarm dispatch penalty is in US? And who have to pay the penalty charged? - central monitoring station or customer. (Actually, I am not in US)

Any comments would be appreciated.

Thanks in advance.

Yong

Reply to
Yongil

Aside from what you've mentioned, the other benefit is to the police. In many cases, our operators communicate exactly what they see going on inside the facility to the police before they arrive. Police rank calls on a priority system with normal alarm calls behind near the bottom (99% are false). With a verified alarm call, the priority shifts to near the top. Also, the inteliigence provided to the responders such as number of perps, possible hostages, observed weapons, etc. is invaluable.

In fact, in some jurisdictions, the police dispatch center has remote access to cameras placed in high risk areas and businesses for the purposes I've mentioned. Seal Beach, CA was probably the first, and there are many others with systems that push video out to officers in the field using in-car laptops or hand-held PDA's.

Aside from alarm verification, remotely monitored video can also provide a virtual guard tour service, process auditing/ reporting, and video escort service for righ risk employees walking to vehicles, etc.

Reply to
J. Sloud

Personally I prefer the 10X RMR!

Reply to
Jackcsg

The Video Verification of an alarm received by the CMS is today a very important issue to give good service, higher income and best of all, prestige of your CMS. I know for sure that what ever the country and region, the police department react differently to alarm calls from different companies. The police do react better to company calls that have 20% false alarm rates compared to those that have an 80% false alarm rates.This what makes your company prestiges. You attain higher income because you are now using high tech to monitor the premises. Which puts you one step (or more) infront of your rivals. And this is how you offer better service... As "Jackcsg" mentions, it also reduces your costs for verifying alarms and open/close events. Not all monitoring software packages support video verification. I could recommend that you look at A-traq

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for information on interfacing your alarm monitoring software and video verification. Good luck.

Reply to
Okitoki

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