We have added the Bosch line of video surveillance products to our website. As time allows we plan to add the following manufacturers over the next few months:
AG Neovo, Anchor Audio, APC, Apollo, APW Racks, Audio-Technica, Avermedia, AWID, Axis, Azden, Black Box, Blonder Tongue, Box Light, Bretford, B-Tron, BTX, Comprehensive, Corning, Da-Lite, Delta Design, Digital Watchdog, Rl Drake Co, DSI, Dukane, Elextronic Security, Eurobex, Fire King, FLIR, FM Systems, Focus Enhancements, Imagevault, Infocus, Integral Technologies, Kinyo, Knox, Kowa, Kramer, Labor Saving Devices, Leightronix, Lg Commercial, Listen, Mackie, Marantz, MDI, Meridian Technologies, Messoa, Micon, Minuteman, Mobotix, NRG, Pan Pacific, Pentax, Pico Macom, Porta Brace, Quantegy, Rhino, Rosslare Security, Se-Kure, Sun Surveillance, Transtector Systems, Vicon, Videotec, Videotek, Vmp, Winland Electric, Winsted
Not yet. They may be reserving those to specific dealers. I've got a ton of work to do filling in the descriptions and specifications for the standard video (Envirodome, Autodome, etc.). I'll check on availability of IP video.
Don't bother to post anything on the G3 domes. They're not making those anymore. It is only the G4 now. Unfortunately the G4 doesn't yet have the auto track feature. That is due out sometime between now and October. God Bless those Bosch engineers. Anything that sells well gets delayed, recalled or end of lifed.
You know he isn't going to tell you about any special deals. As far as training requirement for dealers goes, that is just to make sure the Bosch tech support department isn't overloaded. The Reps get reports of the amount of tech time each dealer consumes versus product purchases as a function of whether or not they stay on the roster as a dealer. For RLB it's great for Bosch. If one of his customers calls up for help they will never get through to consume any tech time. It's pure profit for Bosch. They probably love him (but tell us they hate him).
I handle my own tech support. If I don't know the answer I call the manufacturer's tech support and then call my client back.
You're right that I won't tell him what deals I have with any manufacturers. Why should I? He can make his own deal just as good if he buys enough hardware.
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
Principal: Mr. Robert L Bass, Owner Customer Contact: Mr. Robert L Bass, Owner - (941) 925-9747 File Open Date: June 2002 TOB Classification: Electric Equipment-Service & Repair, Fire Alarm Systems, Security Control Equipment, Sys/Monitor BBB Membership: This company is not a member.
Additional DBA Names Bass Home Electronics
Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the Bureau due to unanswered complaints. The company has resolved BBB Definition:
resolved - The company resolved the complaint issues.
some complaints presented by the Bureau, however, the Bureau did not receive a response to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 28 complaints about this company in the last 36 months, our standard reporting period. Of the total of 28 complaints closed in 36 months, 9 were closed in the last year.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
9 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
4 - Company failed to respond to the BBB to resolve or address the complaint issues.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Issue Not Defined No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Additional Addresses, Telephone Numbers, Fax Numbers, and Web Addresses
There will be outrage expressed by dealers for one. OTOH - if it does temporarily fly Bass will be unable to provide support since he knows NOTHING about these systems. Which will come back to Bosch, and they will not allow anymore sales, since they will get more end users calling them.
Thanks. So far so good. I recently added another line of CCTV equipment and within days landed our largest single order in eight years online. With very few online sites offering a full compliment of IP Video hardware and most offering zero support, we expect to do quite well.
We get a lot of orders from small contractors who are doing business with government and military agencies. We also get a fair amount of direct orders from military installations. One nice thing about those sales is they rarely need advice.
He knows nothing about a lot of what he sells so that hasn't stopped him in the past. If he is registered as a dealer Bosch will talk to him, and if he uses his distributors dealer number they'll still talk to him. He then relays the info.
Yeah... IF Bass decides to take the call. When he is not available, which seems to be quite often, the end-user will have no choice but to turn to the manufacturer or sadly, this NG.
Cabling-Design.com Forums website is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.