PCD Manager - NAPCO User Management Software Issue

Have a question or want to start a discussion? Post it! No Registration Necessary.  Now with pictures!

Threaded View
Anybody else on the group using it?  I've got a client that is having an odd
issue.  When they delete a card user from the card user list and finalize it
seems to work just fine, but then when they go to perform another function
the software has inserted question marks in the data fields.  They have to
go back and delete the questions marks before they can finalize changes
again.  The next time around the question marks are back again.  Its quite
annoying.

I tried to call Napco tech support, but I must have called on a bad day
because I spent as long on hold as you usually do when you call Ademco tech
support.  I gave up (had other customers to take care of and then this issue
I have been having with QWorst all week), but I did drop Dave Sheffey an
email, and left a reminder call on his voice mail earlier this week
detailing the problem and asking if he could have the appropriate party
email a response or some ideas back to me.  So far no response.  I figured I
would give you guys a shot.

Yes, I already thought of the obvious shortcut of creating a user called
"NOT VALID" to put in spots like that, but Mr Valid is only going to keep
the customer off my back for so long.


--
Sincerely,
Robert (Bob) J La Londe III

The Security Consultant
P.O. Box 5720
Yuma, Az 85366

Licensed Communications Contractor
Serving Yuma Since 1994
Commercial & Residential
ROC103044 & ROC103047

(928) 782-9765 Voice
(928) 782-7873 Fax
alarm_wizard@hotmail.com
        ^ underscore


Re: PCD Manager - NAPCO User Management Software Issue
Quoted text here. Click to load it
As you know I do use Napco but I just never got in to access control,
for some unknown reason.

Re: PCD Manager - NAPCO User Management Software Issue
On 4/22/2011 8:26 AM, Jim wrote:
Quoted text here. Click to load it


Well, I guess the honeymoon is over.  Still no response.  I always had
great support from Napco until now.



Re: PCD Manager - NAPCO User Management Software Issue
Quoted text here. Click to load it

You may know this or may have already tried but call support and ask
for Don.

He's been there the longest and knows just about everything that I've
ever asked him.

Site Timeline