HI, We currently have our installers also act as project managers. It's nice because it gives them more control and keeps them in the loop with all facets of the project. They do their own scheduling and coordinate with sales reps, customers and sub-contractors. They have in-house support for some tasks but still have a lot on their plates.
We're looking at assigning an in-house person to help with the scheduling/paperwork. How do most of you handle this? In theory, it would seem to help the installers work more efficiently - but I wonder if it doesn't often result in duplication of effort? The scheduler has to call the installer to verify and then the customer and then confirm to the installer, etc... does throwing another person in the mix streamline it - or make it more cumbersome? Would appreciate any experiences/ideas you're willing to share to promote efficiency/productivity.
Thanks!