Home Depot robber delays alarm company, flees with $10,000

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?Here is the link. Sorry, but program would not let me do link as hyperlink.
Maybe someone can fix it with their program.


http://www.kentucky.com/2010/12/29/1582191/home-depot-robber-delays-alarm.html#storylink=omni_popular


Re: Home Depot robber delays alarm company, flees with $10,000
?"David 01"  wrote in message

?Here is the link. Sorry, but program would not let me do link as hyperlink.
Maybe someone can fix it with their program.


I guess it did do hyperlink. I'm new to this software.


Re: Home Depot robber delays alarm company, flees with $10,000

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I was finishing a small business in a shopping center once on a
contracting deal.  The installing company assured me it was on
"test" (they called the CS instead of giving me the code word).

I sent a complete round of burg. signals from every zone, then
turned off the alarm with the duress code.

A minute later the shopkeeper say's "uhhh, it's your company, they
need to talk to you".  It wasn't the company, it was the CS
wanting the code word!  It was not on test.  I told the operator
this was a new install and was supposed to be on test, I did not
know the code word.  


So he says he's calling the cops.  I said go ahead, but they won't
come because there is no permit yet.  Then he said, but I also got
a *duress* alarm.  OH FUCK!  I asked him to hold the line while I
dialed the company I was installing for on my cell to get the
code.  The CS dude talked to me for 10 minutes before I got the
code word and he never dispatched that whole time.  What an idiot.

The code word was "Flintstones", one of the VERY few, of
thousands, I can still remember.




Re: Home Depot robber delays alarm company, flees with $10,000
?"G. Morgan"  wrote in message

I was finishing a small business in a shopping center once on a
contracting deal.  The installing company assured me it was on
"test" (they called the CS instead of giving me the code word).

I sent a complete round of burg. signals from every zone, then
turned off the alarm with the duress code.

A minute later the shopkeeper say's "uhhh, it's your company, they
need to talk to you".  It wasn't the company, it was the CS
wanting the code word!  It was not on test.  I told the operator
this was a new install and was supposed to be on test, I did not
know the code word.


So he says he's calling the cops.  I said go ahead, but they won't
come because there is no permit yet.  Then he said, but I also got
a *duress* alarm.  OH FUCK!  I asked him to hold the line while I
dialed the company I was installing for on my cell to get the
code.  The CS dude talked to me for 10 minutes before I got the
code word and he never dispatched that whole time.  What an idiot.

The code word was "Flintstones", one of the VERY few, of
thousands, I can still remember.


--------------------------------------------------------------------------------
I've been out of the business for years, but my favorite (now, not at the
time) CS experience was many years ago I had added a foot rail holdup alarm
which was silent of course and I had told one of the operators at a small CS
I contracted with that I was going to send 2 signals and to ignore those and
then put me back online.

I sent the 2 signals and spent some time cleaning up some wiring under the
counter and then I raised up and a guy in street clothes pointed a 357
magnum at my nose. About that time I could hear sirens approaching and I
didn't know what was going on. I thought the guy with the gun was a robber,
but it turned out he was a plainclothes detective and that the CS had
dispatched on the holdup signals. I didn't get shot but my adrenalin was
flowing well. After everything was cleared up and the manager gave all the
policeman some coffee and donuts, I called the CS and asked the operator why
they dispatched after I told them I was going to send 2 test signals. She
said, "oh, I'm sorry, I went to the restroom and forgot to tell anybody
else."


Re: Home Depot robber delays alarm company, flees with $10,000
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The bad thing about this is ..... that generally speaking, it
besmirches the whole alarm trade due to the fact that this failure is
all encompassing and reduces the confidence in all alarm systems,
central stations and the alarm trade  .... in total.

The good thing about it is .... the alarm company that it happened
to.

Re: Home Depot robber delays alarm company, flees with $10,000
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Too true, nobody ever mentioned the times where everything worked
properly, nobody also ever mentions the number of burglars caught by
an alarm system

Re: Home Depot robber delays alarm company, flees with $10,000
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RHC: Good point !! The good events are rarely heard about, but the
failures...always !! I don't know how many burglars are actually
caught because of the alarm, but some if not many are at least scared
off by it. I had a customer who's basement window was kicked in, and
the quick response from the monitoring station basically saved the
day. She was so happy that she called the station and flowered them
with accolades...:)) The station manager told me that this happens
very infrequently, but when it does, it "makes their day"....

As far as having an incorrect dispatch while testing, I think this is
a "rite of passage" and happens to us all at some point in our careers
installing alarms....hopefully, only once though !!

Re: Home Depot robber delays alarm company, flees with $10,000

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I would have drove to the central station, and spill coffee all
over her desk!  Right in front of her and the management escorting
me.


Re: Home Depot robber delays alarm company, flees with $10,000
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How professional of you

Re: Home Depot robber delays alarm company, flees with $10,000
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Bad screw-up by the central station, that operator should and likely
will be fired

This part was odd tho... "The alarm sounded for several more minutes,
so ADT called police"

The central station would have know idea how long or if the alarm is
sounding, I assume they received more signals and dispatched

Re: Home Depot robber delays alarm company, flees with $10,000
On 12/31/2010 1:09 AM, mleuck wrote:
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Don't the panels send a signal when disarmed while in alarm?

The Vista clones should but I don't know about the Focus family.



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