This is true although neither will a company that might not be around as long as GE, Honeywell or Pelco
I understand moving the production to Mexico, expanding production here in the US is very costly which is why they do it
Gutting the Tech support was stupid however knowing Gladewater (nice small town) if I were in tech support for Caddx I certainly wouldn't want to move to Minnesota or wherever they do it now, I haven't talked to GE's tech support in ages so I don't know where it is.
They poured a lot of money into improving it, much of the problems they had were pre-Tyco. If they hadn't been purchased by Tyco they would likely be out of business by how since they were having financial problems at the time. The biggest problem with the Tyco buyout was the conflicts that occured by other companies using those panels and now supporting the competition which they didn't want to do.
The Street Smart techs went to Secure Wireless
At the ISC show in 2001 (the monkey show) I met the president of Street Smart and he was showing me the DSC/ITI/Caddx/Napco sensors they were making, it turns out after that Honeywell got cold feet because of potential lawsuits from using their frequencies/proprietary coding formats and wouldn't further that project which is why the original SS guys left to form Secure Wireless. Honeywell/Ademco didn't kill them they just did not want to get into a potential mess which DID happen to Secure Wireless when they finally put out those sensors later. If you notice from the Secure Wireless website they no longer offer Ademco compatible sensors.
Understand and agree in some cases, look what happened to FBI after Ademco/Pittway bought them however some things aren't as clear cut as others