DSC Neo

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Anyone have any experience with the DSC Neo panels?

I've taken over some of the older DSC panels a number of years ago but this
 product appears to be in quite a different league.  

I'm just beginning to do some research on the product but thought I'd check
 in here first.

One of my customers moved into a new home that is already wired and set up  
with one of these panels. Looks like a pretty good installation. Has 3 Touc
hpad keypads and a couple of zone expanders. I don't know if it's using cel
lular or landline yet. The system is all set up and programmed except for t
he central station info. I have the installer code and what little I've see
n of the programming it looks like it would take some time to learn the lit
tle nuisances for keypad programming. I'm tempted to take it over but I don
't want to put myself in the position of having my customer have a problem,
 and me not being able to trouble shoot it for lack of experience and knowl
edge about the product. Even though they've been with me for over 18 years,
 I'd rather lose them then not be able to give them good service.

I'd just replace everything with Napco if there weren't 3 touchpads.
  
Does anyone know if there is a DSC equivalent to the Napco Quickloader prog
ram?
And if there is any qualification necessary to obtain a copy of it. A downl
oader program makes it so much easier to understand the programming versus  
a keypad programming sheet.

Re: DSC Neo
On 2/6/2019 7:27 PM, Jim Davis wrote:
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a link to some information about the PC Link for DSC connections

http://dlshelp.dsc.com/index.php?title=Communication_Tutorial_-_PC-Link

--  

*Rocky T. Squirrel, esq.*


Re: DSC Neo
On Wednesday, February 6, 2019 at 7:27:40 PM UTC-6, Jim Davis wrote:
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is product appears to be in quite a different league.  
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ck in here first.
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p with one of these panels. Looks like a pretty good installation. Has 3 To
uchpad keypads and a couple of zone expanders. I don't know if it's using c
ellular or landline yet. The system is all set up and programmed except for
 the central station info. I have the installer code and what little I've s
een of the programming it looks like it would take some time to learn the l
ittle nuisances for keypad programming. I'm tempted to take it over but I d
on't want to put myself in the position of having my customer have a proble
m, and me not being able to trouble shoot it for lack of experience and kno
wledge about the product. Even though they've been with me for over 18 year
s, I'd rather lose them then not be able to give them good service.
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ogram?
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nloader program makes it so much easier to understand the programming versu
s a keypad programming sheet.

DSC uses DLS-5 for downloading but For something like central station setti
ngs it's extremely easy just to program it from the keypad even if you've n
ever done it before

Re: DSC Neo
On Wednesday, February 6, 2019 at 9:51:25 PM UTC-5, mleuck wrote:
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this product appears to be in quite a different league.  
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heck in here first.
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 up with one of these panels. Looks like a pretty good installation. Has 3  
Touchpad keypads and a couple of zone expanders. I don't know if it's using
 cellular or landline yet. The system is all set up and programmed except f
or the central station info. I have the installer code and what little I've
 seen of the programming it looks like it would take some time to learn the
 little nuisances for keypad programming. I'm tempted to take it over but I
 don't want to put myself in the position of having my customer have a prob
lem, and me not being able to trouble shoot it for lack of experience and k
nowledge about the product. Even though they've been with me for over 18 ye
ars, I'd rather lose them then not be able to give them good service.
Quoted text here. Click to load it
program?
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ownloader program makes it so much easier to understand the programming ver
sus a keypad programming sheet.
Quoted text here. Click to load it
tings it's extremely easy just to program it from the keypad even if you've
 never done it before

I took a brief look at the programming manual and that looks pretty straigh
t forward. I'm sure there are some little quirks such as Les ran into that  
I'd have to work my way though but ??? As I said, n
ot knowing that much about it, I don't what to put myself or my customer in
 the position of me not knowing how to cure a issue in the future because o
f my lack of knowledge about the intricacies of it's operation. I just don'
t feature having to go there a year from now for a service call and have to
 wait an hour for technical support to answer a simple question. Especially
 with the touchpads that ? at this point, I know absolutely nothing
 about.

Also, the previous alarm company told the homeowner that the system was set
 up for Alarm.com which I have avoided getting involved with and therefore  
know absolutely nothing about it. The Homeowner did some research and now k
nows about what they provide. I've stuck with the Napco Starlink/IBridge. I
 have yet to attempt to sway them away from Alarm.com. I don't know if ther
e is any panel programming that is related to using Alarm.com that I would  
have to change. I know that the Starlink/IBridge is compatible with DSC but
 it's not the usual programming that is used with the Napco panels that I'd
 have to weed through. But ?..  some of the IBridge features that y
ou can get with the Starlink/IBridge and Napco panels are not available whe
n programmed for a DSC panel. The Starlink/IBridge uses a datalink cable an
d very few wire connection. Using it with DSC requires all wire connections
 using trigger and terminal outputs etc which limits the IBridge functions.
 I haven't studied what would be missing yet which leaves me unable to desc
ribe to the homeowner what features they could have.    

Re: DSC Neo
On 2/6/2019 8:27 PM, Jim Davis wrote:
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Jim,

I just took over a Neo 2064 with 54 active zones TODAY!!
Existing customer as well.  What I did first was to
purchase a 2032 kit with keypad.  DL'd DLS-5 and
purchased the USB kit for direct connect.

Played around with the 2032 to get the feel of the
programming and set up.  There are a few things that are
a bit quirky.  Thought I had it good enough.

Had customer get the existing company to default the
Panel ID Code and Installer code.

Connection was a breeze.  Just plug it in, create a new
account. Connect and it does all the data transfer.

Then make the changes for receiver number and account.
Change the Installer code and Panel ID and send it.

Then disconnect the battery to verify that the panel is
communicating and it is.  Yea!!

But could not at the time send any burg signals since
too many people in the building.  Had the custodial staff
set alarm tonight and trip some zones.
Checked the C/S and NO test signals??????????

CRAP!!!  I missed something.

Tune in tomorrow for the next episode.....................

Les



Re: DSC Neo

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Section 310
Did you put an account number for System and for partition 1 ( and any other  
partitions that are in use).

Doug  



Re: DSC Neo
On 2/7/2019 8:31 AM, doug wrote:
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Hi Doug,

BINGO!!!  Go to the head of the class.

I went back today and I found that I DID NOT change the account
number for the partition.  Fixed that and armed the system.
All signals good.

Won't make that mistake again.  Crap!!  Now this new info
and forced a old memorable event from my brain.  I can't
remember what it was and maybe shouldn't care but it is
GONE Gone gone..........................

Les

Re: DSC Neo
On Thursday, February 7, 2019 at 3:46:44 PM UTC-5, ABLE1 wrote:

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Yeah, me too.  

Every time I learn something new, something old falls out of my brain.

I couldn't swear to it but somehow I have this feeling that the gap between the two is getting smaller and smaller.  

Re: DSC Neo
On Wednesday, February 6, 2019 at 11:20:15 PM UTC-5, ABLE1 wrote:
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Sounds like a good idea. Will probably try that.

B U T     F I R S T !!!!!!

I'm taking off early Saturday morning for St Lucia in the Caribbean for 8 d
ays.
I'll have to see if I remember any of this when I get back. If I don't ment
ion it here ??. remind me so I can go back and read this th
read to jog (what's left of) my memory.  

Hmm Maybe I'd better leave myself a note or something because I'm guessing  
you'll probably forget it too. Now days ?.. 8 days is a looooong ti
me to have to remember something and with my brain cooking in the sun it co
uld be a lot shorter. Don't know what kind of Internet service they have do
wn there. Maybe I'll check in if I can.  

Re: DSC Neo
On 2/8/2019 12:45 AM, Jim Davis wrote:
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Jim,

Enjoy St. Lucia!!  I am way overdue for a Caribbean vacation.
Now I need to work on a plan...................

Have a safe trip.

Les


Re: DSC Neo
Hi Jim,

From what I understand from having attended a live DSC information seminar  
on the new DSC Neo back some years ago when Neo was just about to come out,
 is that Alarm.com purchased the rights from DSC to have access to their ke
ybus. They have locked that out to other communicator companies.

It was then decided that we would not be using that system ever, since we h
ad already started using IPDatatel communicators already. The old DSC 1616,
 1832, 1864, are all still readily available; and the keybus is also open.

Of course, you can use any communicator that uses tip/ring and key-switch z
one, but I am sure that you already know that. There is a really small " MN
01-4G " radio available that does not even depend on any access to changing
 the telco number or account number in the panel, as the radio is programme
d to connect to the central station number even though the panel is dialing
 another. And as well, the account number that may be in the panel, is also
 irrelevant as the radio is assigned an account number by the central. Addi
tionally, there is an app for the system called RControl that will make any
 system controllable by your customer's cellphone.

I started out learning on DSC and have always liked them. I suppose that on
ce you understand and learn on one type of panel and go to another, the oth
ers may seem quirky. Even though I have experience with Honeywell, Napco, N
etworx, Moose, Concord, DSC, and others, I still prefer DSC.

The DSC PTK5507 Touch Screen for the PC 1616, 1832, & 1864, has the same ap
pearance as the DSC HS2TCHP NEO Touch Screen Keypad. So if you wanted an op
en keybus, you could switch out the equipment without even your customer kn
owing about it, and just your wallet would know.

Hope you have/had a good vacation!  


Re: DSC Neo
On Sunday, February 10, 2019 at 9:27:28 PM UTC-5, Hogan wrote:
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r on the new DSC Neo back some years ago when Neo was just about to come ou
t, is that Alarm.com purchased the rights from DSC to have access to their  
keybus. They have locked that out to other communicator companies.
Quoted text here. Click to load it
 had already started using IPDatatel communicators already. The old DSC 161
6, 1832, 1864, are all still readily available; and the keybus is also open
.
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 zone, but I am sure that you already know that. There is a really small "  
MN01-4G " radio available that does not even depend on any access to changi
ng the telco number or account number in the panel, as the radio is program
med to connect to the central station number even though the panel is diali
ng another. And as well, the account number that may be in the panel, is al
so irrelevant as the radio is assigned an account number by the central. Ad
ditionally, there is an app for the system called RControl that will make a
ny system controllable by your customer's cellphone.
Quoted text here. Click to load it
once you understand and learn on one type of panel and go to another, the o
thers may seem quirky. Even though I have experience with Honeywell, Napco,
 Networx, Moose, Concord, DSC, and others, I still prefer DSC.
Quoted text here. Click to load it
appearance as the DSC HS2TCHP NEO Touch Screen Keypad. So if you wanted an  
open keybus, you could switch out the equipment without even your customer  
knowing about it, and just your wallet would know.
Quoted text here. Click to load it

So as I gather ?. what you are saying is  
Anyone who installs the Neo equipment is essentially locking their customer
 into using Alarm dot com  

Is that correct?

Re: DSC Neo
On Wednesday, February 13, 2019 at 10:47:16 AM UTC-6, Jim Davis wrote:
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nar on the new DSC Neo back some years ago when Neo was just about to come  
out, is that Alarm.com purchased the rights from DSC to have access to thei
r keybus. They have locked that out to other communicator companies.
Quoted text here. Click to load it
we had already started using IPDatatel communicators already. The old DSC 1
616, 1832, 1864, are all still readily available; and the keybus is also op
en.
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ch zone, but I am sure that you already know that. There is a really small  
" MN01-4G " radio available that does not even depend on any access to chan
ging the telco number or account number in the panel, as the radio is progr
ammed to connect to the central station number even though the panel is dia
ling another. And as well, the account number that may be in the panel, is  
also irrelevant as the radio is assigned an account number by the central.  
Additionally, there is an app for the system called RControl that will make
 any system controllable by your customer's cellphone.
Quoted text here. Click to load it
t once you understand and learn on one type of panel and go to another, the
 others may seem quirky. Even though I have experience with Honeywell, Napc
o, Networx, Moose, Concord, DSC, and others, I still prefer DSC.
Quoted text here. Click to load it
e appearance as the DSC HS2TCHP NEO Touch Screen Keypad. So if you wanted a
n open keybus, you could switch out the equipment without even your custome
r knowing about it, and just your wallet would know.
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er into using Alarm dot com  
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No it's not, while Alarm.com equipment works with Neo DSC also makes commun
icators for it although in my opinion they are garbage compared to Alarm.co
m, nothing else comes close

But like any other panel you can still install Uplink or Telguard communica
tors if all you want to do is report signals.

Re: DSC Neo
On Wednesday, February 13, 2019 at 10:56:38 PM UTC-5, mleuck wrote:
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minar on the new DSC Neo back some years ago when Neo was just about to com
e out, is that Alarm.com purchased the rights from DSC to have access to th
eir keybus. They have locked that out to other communicator companies.
Quoted text here. Click to load it
e we had already started using IPDatatel communicators already. The old DSC
 1616, 1832, 1864, are all still readily available; and the keybus is also  
open.
Quoted text here. Click to load it
itch zone, but I am sure that you already know that. There is a really smal
l " MN01-4G " radio available that does not even depend on any access to ch
anging the telco number or account number in the panel, as the radio is pro
grammed to connect to the central station number even though the panel is d
ialing another. And as well, the account number that may be in the panel, i
s also irrelevant as the radio is assigned an account number by the central
. Additionally, there is an app for the system called RControl that will ma
ke any system controllable by your customer's cellphone.
Quoted text here. Click to load it
hat once you understand and learn on one type of panel and go to another, t
he others may seem quirky. Even though I have experience with Honeywell, Na
pco, Networx, Moose, Concord, DSC, and others, I still prefer DSC.
Quoted text here. Click to load it
ame appearance as the DSC HS2TCHP NEO Touch Screen Keypad. So if you wanted
 an open keybus, you could switch out the equipment without even your custo
mer knowing about it, and just your wallet would know.
Quoted text here. Click to load it
omer into using Alarm dot com  
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unicators for it although in my opinion they are garbage compared to Alarm.
com, nothing else comes close
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cators if all you want to do is report signals.


As you know I only install Napco equipment and the Starlink (Napco say's) "
works with DSC" But, of course, I'll only ever find out "how well" it works
 with it when I try to use it. And "trying" something, on the job, with a c
ustomers panel is not how I do it. I usually set up a test setup and work w
ith the equipment finding out all the little quirks before I'll ever try to
 make something work on the job. There's nothing like having the customer l
ook over your shoulder while you struggle with stupid anomalies and misinfo
rmation and lack of information that is typical of all alarm equipment manu
facturers.  

I'm not interested in just a simple communications report to central. I can
 do that with a inexpensive $45.00 cellular communicator.  

I'll be calling Napco this week to see if I can get some idea of how well (
or not) the Starlink IBridge communicator works with DSC. Me getting involv
ed with Alarm dot com for one account, is out of the question. Besides, as  
I understand it their "agreement" is very one sided and leaves the installe
r somewhat vulnerable as compared to the standard alarm/dealer agreements t
hat I use. My agreements favor me, not some Ahole  company providing me a s
ervice that I can get somewhere else without any agreement at all.

Re: DSC Neo
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municators for it although in my opinion they are garbage compared to Alarm
.com, nothing else comes close  

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cators if all you want to do is report signals.  

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er into using Alarm dot com  
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unicators for it although in my opinion they are garbage compared to Alarm.
com, nothing else comes close  

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cators if all you want to do is report signals.  




Well, as per Mr. Leuck, of course DSC-made communicators would work with DS
C-made Neo panels... unless DSC is very aaknoll. And, of course any other p
lain communicator can work with Neo & send signals thru Tip & Ring. But, th
e DSC's Main Man, at the seminar, specifically used those words, that DSC d
id not open their keybus to anyone else, and that it was encrypted. -I also
 do not have Alls-heim-ers, nor do I see shadows or hear voices in the nigh
t.

But, I already figured that you envisioned full interactive communication f
or the customer and yourself. That is why we went with IPDatatel in 2012, n
ow renamed Alula after an acquisition... and did not entertain any Neo pane
ls and certainly even less with Alarm.com because of their desire for contr
ol in their agreement. It did not take long for me to surmise this in that  
lengthy seminar, as I cut out at 'Half-time' break and went back to work.

The only reason that I mentioned IPDatatel/Alula, is because it is total in
teractive for the customer as well as the dealer. Just last week I had to l
og into a customer's store in order to turn off 2 specific zones because of
 some internal problems with their system. All I have to do, is log into th
e website where all of our accounts are, choose the customer, and a virtual
 keypad opens up. I then program into it just as if I was onsite. It took n
o more than 3-5 minutes and was a lot faster than just getting ready to sta
rt the van.  Their communicators are fully interactive with Honeywell, DSC,
 and Networx. Additionally, they are available in wifi/network-wired and wi
fi/network-wired/cellular versions. There used to be also just a wired-netw
ork version but that was discontinued. They are also LTE cellular.  

Sorry for taking so long to get back to you, I was extremely busy last week
.






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