As I have made abundantly clear Tri-Ed has made my shitlist. I quit dealing with them, because over and over again they failed to provide products in a timely fashion with products often never showing up at all and of course they couldn't possibly condescend to let me know. Its cost me a couple customers and a lot of headaches.
I needed a DSC panel kit to do a swap out for a customer recently. Tom was nice enough to call me and say I could call Tri-Ed and claim I was part of his buyers group and get special pricing. Thanks, Tom, but it just isn't going to happen. Tri-Ed sucks. I do appreciate the call Tom, but would have prefered a source other than Tri-Ed.
I bought it on line e-tail instead. Cost only a couple dollars more than the "special" buyers group price. I received tracking the next day, and the product arrived very quickly. Drop shipped from Tri-Ed. Sigh.
I went on-line to see if I could find any other Tri-Ed distributors. One is a division of Ingram Micro. If you aren't a 10K a month customer Ingram Micros would rather you just drop dead rather than bother them. Even at that level they barely condescend to talk to you. Tri-Ed of course was listed. SGI, who was pretty good for me until they started shipping me used parts all the time. Alarmax, who shipped me a lot of wrong parts. Often sending me what they had rather than what I asked for even when I looked up the part number before calling them. There were some other smaller guys, but finally I found The Systems Depot. I buy most of my Napco stuff from them now, so atleast I have a source for DSC. I sure won't buy from that e-tailer again. I just makes me sick that Tri-Ed got some more of my money.