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FAX
TO: Customers
FROM: Caddx Technical Support
SUBJECT: Modem Setup
DATE: Monday, December 11, 2006
Contact snipped-for-privacy@caddx.com if you would like to receive the software via e-mail.
All these changes pertain to the setup screen of the DL900 software. Modem setup for the Windows version and Setup for the DOS version.
DOS: First check the COM port settings. Leave the initialization string at the bottom at the default S7=255S10=255X0T and see if it dials with the COM port setting you entered. Try changing just COM 1 to 4 since all zeros in address and IRQ will look up the default. If you have an unusual setting such as COM 3 IRQ 5 then change the IRQ setting to match. If you need to enter the address it uses a leading zero, e.g. 03F8. These settings can be checked in Control panel, then Modems, then the Diagnostics tab then More Info or Query Modem.
Windows: select the modem in the top "Connect using" line of the Modem setup screen. Most external modems are not detected and shown by Windows. Go to Control and select Modems or Phone and Modem Options then add the modem on those screens.
Once the modem is dialing and the panel is answering any of the following changes may be necessary to allow your modem to work with our controls. In all the following modem commands there are no letter Os, only the number zero. Check your modem manual to find which commands are valid for your modem.
For speaker control - not needed for Windows version L0 or L1- Low speaker volume
L2- Medium speaker volume
L3- High speaker volume M0- Speaker off
M1- Speaker on until carrier detected
M2- Speaker always on
To help connect
&FE0- Reset to factory defaults, MUST be at the beginning of the string. Use this ifother software might be leaving the modem setup in unexpected way. For the Windows version place &F at the beginning of init. string one(1).
&C1 - Set carrier to follow panel carrier. (Usually the default)S9=1 - Reduce carrier detect time. This may help with a consistent "Unable to
receive STATUS " message. (This command has been made permanent part
of the setup for versions 3.72 and later so you don't need it here any more)
B1 - Switch to US frequencies. (Bell) Also B16 for Bell
103 in some modems ifsupported.
S7=255 - This is the time to wait for the panel to answer. It can be lowered to a
minimum of about 100 for panels that answer on the 8th ring.
S10=255 - This is time for loss of carrier. It must remain above 220. We recommend only
254 or 255.X0 - Allows dialing without dial tone. Not necessary when using phone lines.
T - Touch Tone dialing. Change to P if pulse dialing is needed.
To help when the modem will not hang up properly
&D2 - Modem DTR signal forces hang-up. (Usually the default)To downgrade fast modems
&Q0 - Straight asynchronous mode. &K0 - Disable flow control.S37=3N0 - Fix at 300 baud.
F1 - Fix at 300 baud. Shorthand for above if supported.
\\N1 - Direct operating mode. Try this first.
\\Q0 - Disable serial port flow control
\\G0 - Disable modem port flow control
\\J0 - BPS rate adjust disable
%C0 - Disable MNP 5 compression
%E0 - Disable auto-retrain. Helpful if you get "Control has answered" but no farther with
a fast modem.
Here are specific initialization strings on some modem models that other dealers have worked with and now have operating properly. All commands use only the number zero (0) NOT the letter Oh (O). The default string is S7=255S10=255X0T.
NOTE: If your modem is 33.6 or faster and it is not on this list, try the following initialization strings first: 1) S7=255S10=255X0T\\N1S37=3N0
2) S7=255S10=255X0T+MS=B103300 and 1200 Baud Modems
1) Hayes Smartmodem 300 S7=255S10=255T (No "X0")2) #Hayes Smartmodem 1200 external S7=255S10=255X0T
3) Hayes Smartmodem 1200B internal S7=255S10=255X0T4) #Practical Peripherals 1200 SA mini S7=255S10=255X0T
Securcomm S7=255S10=255X0T
(Only the Hayes Smartmodem 1200, Okidata Okitel 1200 and Hyundai 1200 automatically provide tone answer machine defeat. 300 may but we have never had one here to test)
(Smartmodem 300 and early model (8 switch) Smartmodem 1200 models require volume to be set to N/A in the Windows version)
2400/9600Baud Modems 5) ATI Technologies 9600 external S7=255S10=255X0T&Q0Ademco Compass external S7=255S10=255X0T&Q0
6) Cardinal 2400 external S7=255S10=255X0T7) Emerson 24/96 internal fax S7=255S10=255X0T
8) Hayes Optima 24 external S7=255S10=255X0T&Q0&K0Hayes 24 + fax 96 external S7=255S10=255X0T&Q0&K0
9) Hayes Optima 9600 external S7=255S10=255X0T&Q0&K0S37=3N010) Intel 24/96 internal fax S7=255S10=255X0TB1&C1\\N1
11) Intel 24/96 PCMCIA fax S7=255S10=255X0T\\N1\\Q0\\J0%C012) Megahertz 24/96 internal fax S7=255S10=255X0T\\N1\\Q0\\J0%C0
13) Practical Peripherals 24/96 fax S7=255S10=255X0T&Q0Starcomm S7=255S10=255X0T&Q0&K0S37=3N0B1
14) Supra Modem 2400 S7=255S10=255X0T15) Zoltrix 2400 internal S7=255S10=255X0T
14.4 Modems16) Aptiva 14.4 internal fax S7=255S10=255X0T&C1\\N1S37=3N0
17) AT&T Notebook 14.4 internal S7=255S10=255X0T&C1\\N118) Best Data 1442FX S7=255S10=255X0T&Q0&K0S37=3N0
19) Boca 14.4 internal fax S7=255S10=255X0T&Q0&K0S37=3N020) Boca SE 14400 &FE0S7=255S10=255X0T&Q0S37=3N0
21) Boca 14.4 PCMCIA S7=255S10=255X0T\\N1S37=3N022) Cirrus chip set 14.4 PCMCIA fax S7=255S10=255X0T&C1\\N1
23) Compaq 14.4 internal fax (Maxfax) S7=255S10=255X0T\\N1\\Q0\\J0%C0S37=324) Digicom Scout 14.4 PCMCIA fax S7=255S10=255X0T&C1\\N1
25) DynaLink 1414 fax modem &FE0S7=255S10=255X0T\\N126) GVC SM14.4-I S7=255S10=255X0T
27) Hayes Accura 144 S7=255S10=255X0T&Q0&K0S37=3N0&C128) Infotel 1414VQE external fax S7=255S10=255X0T&Q0&K0S37=3N0
29) MaxTech 14.4 PCMCIA fax S7=255S10=255X0T\\N1\\Q0\\J0%C030) MaxTech 14.4 internal fax S7=255S10=255X0T\\N1S37=3N0
31) MegaHertz XJ1144 PCMCIA fax S7=255S10=255X0T&Q0&K0S37=3N032) MultiTech ZPX14.4 internal &FE0S7=255S10=255X0T$MB300
33) Packard Bell 14.4 (came in computer) S7=255S10=255X0T&Q0&K0S37=3N0 34) *Simple Tech PCMCIA S7=255S10=255X0T\\N135) Supra Comcard 14.4 PCMCIA S7=255S10=255X0T&Q0&K0S37=3N0
36) US Robotics Courier 14.4 int. S7=255S10=255X0T&B0&M0&N137) US Robotics Sportster 14.4 ext. S7=255S10=255X0T&B0&M0&N1
38) Viva 14.4 internal S7=255S10=255X0T&Q0&K0S37=3N039) Zoltrix 14.4 internal fax S7=255S10=255X0T&Q0&K0S37=3N0
40) *Zoom 14.4 VFP and MVP S7=255S10=255X0T&Q0&K0S37=3N041) Zoom 14.4 v32bis &FE0S7=255S10=255X0T&C1&D2&K0&Q6S37=3N0
28.8 and 33.6 Modems42) *#Boca Office Communicator 28.8 S7=255S10=255X0T+MS=64,0,300,300
43) #Boca 33.6 Internal S7=255S10=255X0T+MS=64,0,300,30044) #Cardinal MVP288 & 33.6 S7=255S10=255X0T+MS=64,0,300,300
45) Compaq Presario 33.6 Internal S7=255S10=255X0T\\N1S37=3N0 Creative Modemblaster 28.8 S7=255S10=255X0T+MS=64,0,300,30046) Datarace 33.6 internal (NEC Laptop) S7=255S10=255X0T\\N1%B300%M300
47) Garnet GTM288VPC2 internal S7=255S10=255X0T\\N1S37=3N048) Hayes Accura 288 S7=255S10=255X0T&Q0&K0S37=3N0&C1
49) Hayes Optima 288 PCMCIA S7=255S10=255X0T&Q0&K0S37=3N0&C150) Hayes Accura 33.6 Ext. V/F/M S7=255S10=255X0T+MS=64,0,300,300
51) Hayes Optima 336 S7=255S10=255X0T&Q0&K0F1B152) Max-Link 28.8 internal S7=255S10=255X0T\\N1S37=3N0
53) MegaHertz XJ2288 PCMCIA fax S7=255S10=255X0TS37=3 54) MegaHertz XJ4336 PCMCIA fax S7=255S10=255X0T\\N1S37=3N055) MicroCom Desk Porte 28.8 ext. &FE0S7=255S10=255X0T\\N1F1
56) Motorola Modem Surfer 28.8 &FE0S7=255S10=255X0T\\N157) MultiTech ZDX28.8 external &FE0S7=255S10=255X0T$MB300
58) NewCom 288EFX S7=255S10=255X0T&Q0&K0S37=3N059) Phone Works 28.8 PCMCIA S7=255S10=255X0T\\N1S37=3N0
60) Simple Technologies S7=255S10=255X0T\\N1S37=3N061) Suppra 28.8 external S7=255S10=255X0T\\N1S37=3N0
62) Suppra 33.6I S7=255S10=255X0T\\N1S37=3N0 63) US Robotics PCMCIA 288 S7=255S10=255X0TF1B1 64) US Robotics Sportster 28.8 ext. S7=255S10=255X0T&B1&N1&K0B1 65) Viva 33.6 internal S7=255S10=255X0T\\N1S37=3N056K Modems
66) AOpen (Acer) 56K internal S7=255S10=255X0\\N1S37=3N0 67) Billionton 56K S7=255S10=255X0T\\N1S37=3N068) #Boca 56K M56I internal S7=255S10=255X0T+MS=64,0,300,300
Conexant soft k56 S7=255S10=255X0T+MS=B103
69) Creative Modemblaster Flash 56 S7=255S10=255X0T+MS=B10370) Diamond SupraMax V.90 PCI S7=255S10=255X0T+MS=B103
71) #Hayes Accura 56K external S7=255S10=255X0T+MS=64,0,300,30072) #Hayes Accura 56K PCMCIA S7=255S10=255X0T+MS=64,0,300,300
73) LT Win modem (Lucent) S7=255S10=255X0T\\N1S37=3N0B174) MegaHertz XJ1560 PCMCIA S7=255S10=255X0TS37=3
75) Motorola Modem Surfer 56K S7=255S10=255X0T&Q0&K0S37=3N0Multi-Tech MT5600 ZDX S7=255S10=255X0T+MS=64,0,300,300
Multi-Tech NT5634 ZPX-PCI S7=255S10=255X0T\\N1S37=3N0B1
76) #Newcom 56K IFXSP Internal S7=255S10=255X0T+MS=64,0,300,30077) Rockwell HCF S7=255S10=255X0T+MS=B103
78) Sysgear 56K(V.90) PCMCIA S7=255S10=255X0\\N1S37=3N0B179) TRON DF 56.0 S7=255S10=255X0T+MS=64,0,300,300
80) #US Robotics/3 Com 56k*** S7=255S10=255X0T&B1&N1&K0B1#US Robotics ext. USB 5633 S7=255S10=255X0+MS=B103
US Robotics int. PCI 5660A(needs driver) S7=255S10=255X0+MS=B103
81) WiseCom WS-5614JS3V (Internal) S7=255S10=255X0T+MS=64,0,300,30082) Xircom PCMCIA S7=255S10=255X0T\\N1S37=3N0B1
83) Zoom 56K int. model 2919 S7=255S10=255X0T\\N1S37=3N0B184) Zoom 56K ext. model 2949 S7=255S10=255X0T\\N1S37=3N0B1
85) Zoom 56K int. PCI model 2925 S7=255S10=255X0T\\N1S37=3N0B1Zoom 56K PCCard model 2975 S7=255S10=255X0T\\N1S37=3N0B1
Zoom 56K USB model 3090 S7=255S10=255X0T+MS=B103
Zoom 56K ext. model 3049 S7=255S10=255X0T+MS=B103
Zoom 56K int PCI model 3025 S7=255S10=255X0T+MS=B103
Zoom 56K PCCard model 3005 S7=255S10=255X0T+MS=B103
Zoom 56K PCCard model 3075 S7=255S10=255X0T+MS=B103
#- Recommended Modems. * - Needs phone line voltage.
***- Windows DL900 V1.11 and newer only. All currently known US Robotics and 3Com modems will work. Model 5699 may need driver updates. Model 5660 must have a new driver and is not recommended. Set port baud rate, on modem setup screen, to 19,200 on 33.6 and faster modems. IBM 3CXM356 56K PCMCIA and Toshiba Noteworthy are made by US Robotics.If a PCMCIA modem will not initialize, try turning off power management in control panel of Windows 95. Test by removing the modem, waiting for the disable tones, replacing the modem, wait for enable tones and attempting to dial a few seconds later.
If you find another modem that works well with the downloading please send the model and the initialization string and we will add it to our list.
MODEMS KNOWN NOT TO WORK:
Boca 56K(M56IV) Tidalwave Cardinal 2420 Cirrus 33.6 Internal
Cnet 56K PCMCIA Diamond Supra Express 56K Hayes Optima 2400 Internal
Hayes 2400B Internal HSP Micromodem Intel 536 models
Multitech multimodem Motorola Modem Surfer 33.6 MWave (all)
Newcom 33.6 Newcom 56K EFXSP External PCTel modems
PowerComm 33.6 Practical Peripherals 14.4 Sierra 33.6
Toshiba internal AMR
We have found a driver package that allows our DOS program to use "WinModems" or Windows only modems for Windows 95/98/ME. In addition we have started running into computer systems that are equipped with "WinPorts" or Windows only com ports. This driver package will also allow you to use your trusty Hayes Smartmodem 1200 or 2400 on these new machines. It is Turbocom VIP from Pacific CommWare. Phone: 541-482-2744 or
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