Brinks Home Security Pays Off The Better Business Bureau

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If you do a Better Business Bureau search on Brinks Home Security, you will find
that 99 percent of the registered complaints filed mysteriously get explained
away. How can a company with thousands of complaints have a favorable rating?
I'll tell you how. Its called MONEY. These guys fuck over the general public on
a daily basis. Another interesting note is that the BBB spreads out all the
compliants throughout all the different branches. The last time I checked,
Brinks HQ is in Texas. This is yet another sleezy tactic to avoid huge numbers
of complaints filed to the BBB. Just on the few branches and main office
lookups, I counted no less than 3500 registered complants. These guys make
Robert Bass look like a prince. No offense intended Mr Bass.

Reese


Re: Brinks Home Security Pays Off The Better Business Bureau
Anonymous Sender wrote:
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find that 99 percent of the registered complaints filed mysteriously get
explained away. How can a company with thousands of complaints have a favorable
rating? I'll tell you how. Its called MONEY. These guys fuck over the general
public on a daily basis. Another interesting note is that the BBB spreads out
all the compliants throughout all the different branches. The last time I
checked, Brinks HQ is in Texas. This is yet another sleezy tactic to avoid huge
numbers of complaints filed to the BBB. Just on the few branches and main office
lookups, I counted no less than 3500 registered complants. These guys make
Robert Bass look like a prince. No offense intended Mr Bass.
Quoted text here. Click to load it


Perhaps "Mr. Bass" should take a page from their marketing manual...
But then, he's one to call the kettle black.  He recently accused a
competitor if "criminal behavior" and their BBB report only has 13
complaints against it as opposed to his 30+ and rising.

Re: Brinks Home Security Pays Off The Better Business Bureau
On Sat, 22 Mar 2008 15:55:35 +0000 (UTC), Anonymous Sender

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find that 99 percent of the registered complaints filed mysteriously get
explained away. How can a company with thousands of complaints have a favorable
rating? I'll tell you how. Its called MONEY. These guys fuck over the general
public on a daily basis. Another interesting note is that the BBB spreads out
all the compliants throughout all the different branches. The last time I
checked, Brinks HQ is in Texas. This is yet another sleezy tactic to avoid huge
numbers of complaints filed to the BBB. Just on the few branches and main office
lookups, I counted no less than 3500 registered complants. These guys make
Robert Bass look like a prince. No offense intended Mr Bass.
Quoted text here. Click to load it

With all the customers there is bound to be some malcontents.  Then
again, I never met a prospect with Brinks equipment in the house that
knew they didn't own the stuff.  Must be on page one of the don't
tell, manual.


Re: Brinks Home Security Pays Off The Better Business Bureau

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will find that 99 percent of the registered complaints filed mysteriously
get explained away. How can a company with thousands of complaints have a
favorable rating? I'll tell you how. Its called MONEY. These guys fuck over
the general public on a daily basis. Another interesting note is that the
BBB spreads out all the compliants throughout all the different branches.
The last time I checked, Brinks HQ is in Texas. This is yet another sleezy
tactic to avoid huge numbers of complaints filed to the BBB. Just on the few
branches and main office lookups, I counted no less than 3500 registered
complants. These guys make Robert Bass look like a prince. No offense
intended Mr Bass.
Quoted text here. Click to load it

Yea it's kind of tough when they print it in big words on the Brinks control
panel box



Re: Brinks Home Security Pays Off The Better Business Bureau
Mark Leuck wrote:

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Hmmm...  The last Brinks "control panel box" we pulled was in a
crawlspace under the house.  It didn't exactly say "Property of
Brinks"...  Had some nice stickers on it though.

Re: Brinks Home Security Pays Off The Better Business Bureau
What I hate is when they slap their stickers on MY boxes and try to infer
that they service it...now that's fraudulent if you axe me.
(houses up for sale)


--
**Crash Gordon**






|
| > On Sat, 22 Mar 2008 15:55:35 +0000 (UTC), Anonymous Sender
| >
| > >If you do a Better Business Bureau search on Brinks Home Security, you
| will find that 99 percent of the registered complaints filed mysteriously
| get explained away. How can a company with thousands of complaints have a
| favorable rating? I'll tell you how. Its called MONEY. These guys fuck
over
| the general public on a daily basis. Another interesting note is that the
| BBB spreads out all the compliants throughout all the different branches.
| The last time I checked, Brinks HQ is in Texas. This is yet another sleezy
| tactic to avoid huge numbers of complaints filed to the BBB. Just on the
few
| branches and main office lookups, I counted no less than 3500 registered
| complants. These guys make Robert Bass look like a prince. No offense
| intended Mr Bass.
| > >
| > >Reese
| >
| > With all the customers there is bound to be some malcontents.  Then
| > again, I never met a prospect with Brinks equipment in the house that
| > knew they didn't own the stuff.  Must be on page one of the don't
| > tell, manual.
|
| Yea it's kind of tough when they print it in big words on the Brinks
control
| panel box
|
|



Re: Brinks Home Security Pays Off The Better Business Bureau

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Did you think that truck slammers cornered the market on fraudulent? I
wonder how they explain having to rip out the box they were supposedly
servicing, only to replace it with a box that the customer won't own. I wish
I had a recording of some of these guys schpeels. I'll bet that Boris,
Natasha, and Snidely have nothing on some of them.

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you
mysteriously
a
the
branches.
sleezy


Re: Brinks Home Security Pays Off The Better Business Bureau
Thats a different story, I'm talking about Brink's own boxes

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you
mysteriously
a
the
branches.
sleezy



Re: Brinks Home Security Pays Off The Better Business Bureau
I know...i went off on my tangent.



--
**Crash Gordon**






| Thats a different story, I'm talking about Brink's own boxes
|
| > What I hate is when they slap their stickers on MY boxes and try to
infer
| > that they service it...now that's fraudulent if you axe me.
| > (houses up for sale)
| >
| >
| > --
| > **Crash Gordon**
| >
| >
| >
| >
| >
| >
| > |
| > | > On Sat, 22 Mar 2008 15:55:35 +0000 (UTC), Anonymous Sender
| > | >
| > | > >If you do a Better Business Bureau search on Brinks Home Security,
| you
| > | will find that 99 percent of the registered complaints filed
| mysteriously
| > | get explained away. How can a company with thousands of complaints
have
| a
| > | favorable rating? I'll tell you how. Its called MONEY. These guys fuck
| > over
| > | the general public on a daily basis. Another interesting note is that
| the
| > | BBB spreads out all the compliants throughout all the different
| branches.
| > | The last time I checked, Brinks HQ is in Texas. This is yet another
| sleezy
| > | tactic to avoid huge numbers of complaints filed to the BBB. Just on
the
| > few
| > | branches and main office lookups, I counted no less than 3500
registered
| > | complants. These guys make Robert Bass look like a prince. No offense
| > | intended Mr Bass.
| > | > >
| > | > >Reese
| > | >
| > | > With all the customers there is bound to be some malcontents.  Then
| > | > again, I never met a prospect with Brinks equipment in the house
that
| > | > knew they didn't own the stuff.  Must be on page one of the don't
| > | > tell, manual.
| > |
| > | Yea it's kind of tough when they print it in big words on the Brinks
| > control
| > | panel box
| > |
| > |
| >
| >
|
|



Re: Brinks Home Security Pays Off The Better Business Bureau
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So wouldn't falsely labeling other people's boxes weaken their claim on
their own boxes and certainly would weaken a claim like, "See it even has
our sticker on it."




Re: Brinks Home Security Pays Off The Better Business Bureau
"Bob La Londe" wrote:
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Nope.  The fact that they are a sleazy, dishonest company taking advantage of
their customers does not give other sleazy, dishonest companies the right to
use the garbage that they own.

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota Florida 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-870-2310
Fax 941-870-3252
==============================>


Re: Brinks Home Security Pays Off The Better Business Bureau
Brinks has over a hundred authorized dealers all over the USA.

I think it was a big mistake to allow authorized dealers access to their
customer base. It is a disaster waiting to happen.

Jim Rojas




Robert L Bass wrote:
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Re: Brinks Home Security Pays Off The Better Business Bureau
"Jim Rojas" wrote:
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Since it's Brinks, disaster was always part of the plan, no?

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota Florida 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-870-2310
Fax 941-870-3252
==============================>


Re: Brinks Home Security Pays Off The Better Business Bureau
Good point.

Jim Rojas



Robert L Bass wrote:
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Re: Brinks Home Security Pays Off The Better Business Bureau

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I have one thing to say about that, "GOOD".............. :-))
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Re: Brinks Home Security Pays Off The Better Business Bureau
A company as large as Brinks resorting to taking on authorized dealers
must be in a huge financial worry. Think about all the problems
associated with these type of individuals.

I am not saying there is anything wrong with it. It's just that Brinks
is too set in their ways to make this a viable option.

I have heard the horror stories from a few authorized dealers out there.
Everything from no funding to holdbacks and chargebacks due to customers
inability to pay many months down the line. Let's face it. The customer
passes credit, pays the install fee, etc. Why should the dealer then be
held responsible for the customer paying for whatever time limit Brinks
sets? It is ridiculous. Then by contract the dealer is forbidden to
salvage the deal or even take the customer back and keep it an in house
account. After the chargeback, Brinks is then free to sign the customer
back up at a lower rate...Watch your ass authorized dealers. Tactics
like this will bankrupt you in no time.

I do think that alarm contract law needs to be changed. Customers that
don't realize that they don't own Brinks equipment is totally
unacceptable. Plain english law and larger fonts must be used. Portions
in the contract like equipment ownership issues should be initialed by
all parties to make the contract valid.

I have heard that in some countries that it is illegal for companies
like Brinks to hide this fact concerning equipment ownership in
microprint, or it is illegal for lease only systems for residential
customers, since the overall equipment has little, to no value at the
end of the contract. It is one thing to lease only a system as long as
no service calls are charged. But to charge a high monthly rate, then
charge a high service call rate is nothing short of extortion. Does
anyone have any information or opinions regarding this?

Jim Rojas







Jim Rojas



Russell Brill wrote:
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Re: Brinks Home Security Pays Off The Better Business Bureau
Jim Rojas wrote:
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They shouldn't, but you have to agree that it's a "two way" street.  The
dealer is "piggy-backing" on a company with a recognized "name" in the
industry.  The problem is that unless the dealer has a good deal of
clout (multiple offices in less populous centers), a company like Brinks
can "set the tune they dance to" with little or no regard.


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Since they "own the paper", there's not much the dealer can do.  They're
calling the shots.  I'm not taking sides on this issue because I can see
both views.  There are ways to make things better, but both partners to
the contract must be able to sit down and work to the "common good".


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I don't think there's anything specifically WRONG with most alarm
service agreements.  I just think terms like cancellation clauses,
ownership and specific liabilities should be highlighted.


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They should be given the opportunity to read the fine print (that's not
always possible with some "pushy" salesman).  Some states/provinces
employ a "cooling off" period of a few days which allows the consumer to
investigate the deal a little further and cancel without obligation.  I
think the cancellation procedure should be simplified and made less
onerous on the customer.


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The customer should initial a section detailing this.  The service
charge rate should also be detailed (including after hours service terms).


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Just two.  Brinks Badda Bad.  Jim gGGoood.

Re: Brinks Home Security Pays Off The Better Business Bureau


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One alarm company I know of actually had a right of recision page on the
front of their contracts.  Bascially the customer signed it and sent it to
the company within three days and the contract was cancelled.  In about two
weeks they got their money back.  Of course this was also one of those
companies who taught salesmen to rush customers and never give them a chance
to read everything.  This was also a company who got kicked out of Arizona
for contracting without a license.  LOL.


--
Sincerly,
The guy who makes the final decision
on who we do business with.
Bob La Londe

The Security Consultant
Bob La Londe - Owner
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

Licensed Contractor
ROC103044 & ROC103047



Re: Brinks Home Security Pays Off The Better Business Bureau
"Bob La Londe" wrote:
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In CT we included a right of rescission notice with every contract.  It's a
legal requirement but some outfits still didn't do it.

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota Florida 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-870-2310
Fax 941-870-3252
==============================>


Re: Brinks Home Security Pays Off The Better Business Bureau
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With a few exceptions, federal law requires sellers to give a customer
three business days to cancel most sales over $25 made in the customer's
home and give the customer a full refund.  The seller is required to give
the customer a separate two-part form to use to cancel the deal.  This
applies anywhere in the United States, and it is not an option -- it's
federal law.

http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro03.shtm


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