BBB Reliability Report BBB® Serving Metropolitan Dallas
1601 Elm Street, Ste 3838 Dallas, TX 75201 (214) 220-2000Brinks Home Security, Inc.
8880 Esters Blvd. Irving, TX 75063-2406 Telephone: (800) 379-9194 Fax: (972) 871-3310The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. .
Original Business Start Date: March 1985 Principal: Mr. Jay Autrey, Director of Customer Care Email Address: snipped-for-privacy@brinks.com TOB Classification: Security Control Equipment, Sys/Monitor, Burglar & Fire Alarm Monitoring, Burglar Alarm Systems-Dealers, Monitoring & S, Fire & Smoke Alarm Systems BBB Membership: This company is a member.
Additional DBA Names Brink's Home Security Brinks Home Security
BBB Membership Status
This company has been a member of this BBB since April 1986. This means it supports the BBB's services to the public and meets our membership standards.
Customer Experience
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 173 complaints about this company in the last 36 months, our standard reporting period.Of the total of 173 complaints closed in
36 months, 71 were closed in the last year. Advertising Issues BBB Definition:Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 3 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 3 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 21 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute. Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 8 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 21 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Repair Issues BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 8 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 20 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 55 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Issue Not Defined Resolved BBB Definition:
Resolved - The company resolved the complaint issues. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Telephone Numbers, and Email Addresses Additional Phone Numbers Tel: (972) 871-3500
Additional Email Addresses snipped-for-privacy@brinks.com