ADT purchased Reliance/Protectron in Canada

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Recently ADT in the US has purchased Reliance/Protectron here in Canada for
 a princely sum reputed to be about $5.5 Billion. Protectron is a major pla
yer in the security market here in Canada with about 400,000 accounts on li
ne with their six major stations spread across Canada. I myself am a third  
party dealer on their station with 1200 accounts monitored by them.  

Over the last twenty years, my customers have been well served by their mon
itoring services, which have allowed me to set up my own custom priorities  
with their operators.My past experiences with the normal, instantaneous "co
okie cutter" ADT response to alarms, has shown that without such signals as
 "cancel codes" being programmed, this has resulted in far too many false a
larm dispatches (which in our jurisdiction costs the client $140 a visit).  
Today, that kind of unfiltered  response is close to irresponsible ! That,  
and other service related reasons, is why I took some 200 accounts off ADT'
s station initially and put them over on Protectron's station.  

Now the gigantic fish has swallowed the big fish in the ocean !!!!!

My prediction is ADT will leave the operations side of Protectron alone for
 the short term until they are able to flush out their long term plans. At  
that time, they will as per their normal practice, "rape and pillage" the p
ersonnel of Protectron for only the best people, and let go the remainder o
f the Protectron staff. More important to me, they will also force Protectr
on to follow their established guidelines for response, as used in their ex
isting stations, in order to implement a consistent response pattern overal
l.  

This is an unhappy day for clients and for dealers on Protectron's stations
(IMO). The day they implement those kinds of response policies is the day I
 swing over all my accounts to an outside independant monitoring station

ADT, you've been warned (not that you really give a damn about the small fr
y.....)  

Re: ADT purchased Reliance/Protectron in Canada
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They won't do that until they have sent you your new contract, that if you  
don't sign they will quit handling your accounts.  I strongly suggest you be  
prepared to swing your accounts at a moments notice.  Never allow a big  
company like that into a position where they can blackmail you, because if  
they can they will.

  


Re: ADT purchased Reliance/Protectron in Canada
On Thursday, May 15, 2014 8:26:22 PM UTC-4, Bob La Londe wrote:
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Yes, ADT is a totally ruthless and unprincipled juggernaut when it comes to
 pricing, and also towards small dealers they see competing with them.  A w
hile back, when I complained about some of their poor response to the few r
emaining accounts I had left on their station, their only response was to r
aise the rate from $3 an account to $8 an account. It was clearly because I
 expressed disapproval and nothing else.  

I can see no good coming out of this purchase when it comes to anyone curre
ntly dealing with Protectron. The quicker I get away from them the better !
!

Re: ADT purchased Reliance/Protectron in Canada
On Friday, May 16, 2014 8:08:31 AM UTC-4, tourman wrote:
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to pricing, and also towards small dealers they see competing with them.  A
 while back, when I complained about some of their poor response to the few
 remaining accounts I had left on their station, their only response was to
 raise the rate from $3 an account to $8 an account. It was clearly because
 I expressed disapproval and nothing else.  
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rently dealing with Protectron. The quicker I get away from them the better
 !!



Uhhhhhh ....... why wait?  

Are you under any obligation to them?



Re: ADT purchased Reliance/Protectron in Canada
On Friday, May 16, 2014 2:01:30 PM UTC-4, Jim wrote:
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s to pricing, and also towards small dealers they see competing with them.  
 A while back, when I complained about some of their poor response to the f
ew remaining accounts I had left on their station, their only response was  
to raise the rate from $3 an account to $8 an account. It was clearly becau
se I expressed disapproval and nothing else.  
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urrently dealing with Protectron. The quicker I get away from them the bett
er !!
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No, not really, but I am one of those few dealers who feel I just cannot ar
bitrarily change monitoring suppliers without getting the consent of my cus
tomers. This complicates the process somewhat. But we have all sorts of pla
ns in the works (which I don't wish to discuss in a public forum)


Re: ADT purchased Reliance/Protectron in Canada

On Friday, May 16, 2014 2:01:30 PM UTC-4, Jim wrote:
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No, not really, but I am one of those few dealers who feel I just cannot  
arbitrarily change monitoring suppliers without getting the consent of my  
customers. This complicates the process somewhat. But we have all sorts of  
plans in the works (which I don't wish to discuss in a public forum)


This station http://monitoringamerica.com will NEVER be purchased by any of  
the Borg companies :^)

And they do a GRRRREAT job of monitoring your accounts per your  
instructions......

Regards,
Russ  



Re: ADT purchased Reliance/Protectron in Canada
Russell Brill Wrote:  

<major snippage>

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I'd say so, what would you do - hold a vote?

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Having your panels programmed to your own toll-free number you can
forward is all you really need.  Or are you talking about non-technical
reasons?




--  

They who can give up essential liberty to obtain a little temporary safety,
 deserve neither liberty nor safety. - Ben Franklin

Re: ADT purchased Reliance/Protectron in Canada
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One might be the number provided to the customers for actively clearing a  
false alarm.  Another might be availability of services such as SMS-Text  
notification or customer CS logon for call list updates, system testing, and  
account history.  Another might be a moral decision to use a FM listed CS  
rather than a UL listed CS.  (FM doesn't demand your source code for  
proprietary systems.  They just test thoroughly that it works as described.)

There are lots of reasons one might not want to change central stations on a  
whim.



  


Re: ADT purchased Reliance/Protectron in Canada
Bob La Londe Wrote:  

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All good points Bob.



--  

They who can give up essential liberty to obtain a little temporary safety,
 deserve neither liberty nor safety. - Ben Franklin

Re: ADT purchased Reliance/Protectron in Canada
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Also, IP reporting compatibility for different IP reporting modules.  
Support for alarmnet radio.  IP as well as toll free for Cell backup.  Lots  
of things to consider.
  


Re: ADT purchased Reliance/Protectron in Canada
Well it looks like only 4 or 5 people can post here and be treated with any  
real respect. I hope all of you continue to enjoy each others (your numbers  
are shrinking) company... I won't be back, enjoy your private room while it  
lasts  :^)

Too bad Robert Bass is dead, he was a respectful person when treated with  
respect, and would contribute to the group in a positive way. Rest in peace  
Robert, you are missed...

"All Nasty People Snipped"

Russell W. Brill



Re: ADT purchased Reliance/Protectron in Canada
<snip>  You missed one.    

Re: ADT purchased Reliance/Protectron in Canada
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Huh?  We have always had a contingency to change Central Stations.  Alls of  
those technical issue you mentioned are a concern to us.  We have had to  
change central stations 3 times in the last 25 years.  Fortunately my dad  
planned so that we can.  We give our customers a toll free number for  
cancelling alarms, but its our number, not the central stations.  We have  
all our alarm panels on our own lines for phone and cell.  We periodically  
call a number of independent central stations and interview them to see what  
services they do and don't offer, and how they react to questions about  
special circumstances for special customer.  That co-op did not do well for  
price or service last time we called them, but they weren't the worst.  We  
have a database that will allow us to provide information to a new CS.  Our  
biggest time limitation is how quickly they can implement our data, not how  
fast we can be do everything on our side.  Not sure what <snip> got in a  
twist over.  If you don't atleast think about contingencies like that you  
are fooling yourself.  It also helps you find those things you can save  
money on and those things its better to spend money on.

P.S.  I didn't know that about FM vs UL, and for us it doesn't really  
matter, but I did call a CS that advertises that they are FM listed and not  
UL listed and asked them why.  They said basically the same thing you did  
about it.  


Re: ADT purchased Reliance/Protectron in Canada
On Tuesday, May 20, 2014 12:13:58 AM UTC-4, Russell Brill wrote:
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Russ, I knew and interacted with Bob Bass for about 15 years on this newsgr
oup. Not once did I have a problem with him or his responses. I treated him
 with respect and he did the same to me. In the process, I learned a lot of
 things about security services in my early years in the business.

In many ways, I considered him a friend, albeit from a long distance. I did
 however, meet him once when I was in Florida, and got the chance to visit  
him in his beautiful home and meet his parents before they passed on. We ro
de motorcycles together and he introduced me to a lot of his Brazilian frie
nds who, it was quite evident, thought a lot of him.

I spoke to him in his bed the day before he died. His only bitterness was t
owards the health care system which he said had bankrupted him...he didn't  
even own the bed he was lying in.  

I don't want this post to start another "anti Bass bashing" thread. I just  
want to post a different side to the man who is (rightly or wrongly) badly  
maligned in this group.

May God rest his soul


Re: ADT purchased Reliance/Protectron in Canada
On Friday, May 23, 2014 9:11:46 AM UTC-4, tourman wrote:
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group. Not once did I have a problem with him or his responses. I treated h
im with respect and he did the same to me. In the process, I learned a lot  
of things about security services in my early years in the business.
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id however, meet him once when I was in Florida, and got the chance to visi
t him in his beautiful home and meet his parents before they passed on. We  
rode motorcycles together and he introduced me to a lot of his Brazilian fr
iends who, it was quite evident, thought a lot of him.
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 towards the health care system which he said had bankrupted him...he didn'
t even own the bed he was lying in.  
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t want to post a different side to the man who is (rightly or wrongly) badl
y maligned in this group.
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Yeah    

Hannibal Lector and I treat each other with respect ..... so he must be a n
ice guy.  

Re: ADT purchased Reliance/Protectron in Canada
On Friday, May 23, 2014 1:01:14 PM UTC-4, Jim wrote:
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th any  
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ile it  
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wsgroup. Not once did I have a problem with him or his responses. I treated
 him with respect and he did the same to me. In the process, I learned a lo
t of things about security services in my early years in the business.
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 did however, meet him once when I was in Florida, and got the chance to vi
sit him in his beautiful home and meet his parents before they passed on. W
e rode motorcycles together and he introduced me to a lot of his Brazilian  
friends who, it was quite evident, thought a lot of him.
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as towards the health care system which he said had bankrupted him...he did
n't even own the bed he was lying in.  
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ust want to post a different side to the man who is (rightly or wrongly) ba
dly maligned in this group.
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 nice guy.

Nah!He's just afraid of you .....:))

Re: ADT purchased Reliance/Protectron in Canada
On Friday, May 23, 2014 1:23:49 PM UTC-4, tourman wrote:
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with any  
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 numbers  
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while it  
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in peace  
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newsgroup. Not once did I have a problem with him or his responses. I treat
ed him with respect and he did the same to me. In the process, I learned a  
lot of things about security services in my early years in the business.
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 I did however, meet him once when I was in Florida, and got the chance to  
visit him in his beautiful home and meet his parents before they passed on.
 We rode motorcycles together and he introduced me to a lot of his Brazilia
n friends who, it was quite evident, thought a lot of him.
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 was towards the health care system which he said had bankrupted him...he d
idn't even own the bed he was lying in.  
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 just want to post a different side to the man who is (rightly or wrongly)  
badly maligned in this group.
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 a nice guy.
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And they both met their just rewards.

Re: ADT purchased Reliance/Protectron in Canada
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P.S.  Never is a very long time.  I have seen Co-Ops with the appearance or  
veil of being customer owned get sold out before.  In Arizona there used to  
be one called Associated Grocers.  It got sold out to Fleming Foods who then  
proceeded to cut the throat of all the smaller grocers who had been stock  
holding members.  Anybody who didn't own half dozen volume stores got  
leveraged out.  They didn't get shit for their stock when it was sold  
either.  Its not the only one I have seen, but that one was personal.  For  
Fleming it was an acquisition to cut out the smaller competitors who  
typically provided more personal service to their customers and nothing  
more.





  


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