silencing music on hold
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
||||||||||||||||
|
Posted by on November 2, 2007, 1:19 pm
Please log in for more thread options for both internal and external calls. The phones are all Nortel M3904 digital phones. Our users create conference calls using their phones and the PBX. When one of the participants in the conference call puts the call on hold, our on-hold music is played to all the conference participants to their great annoyance. Is there a key sequence that allows a user to mute their session on the conference so the music-on-hold is not playing for everyone else on the call? Thanks, Steve | ||||||||||||||||
|
Posted by Dmitri(Cabling-Design.com on November 2, 2007, 3:22 pm
Please log in for more thread options sgriffee@pobox.com wrote: > Our users create conference calls using their phones and the PBX.
> When one of the participants in the conference call puts the call on > hold, our on-hold music is played to all the conference participants > to their great annoyance. > Is there a key sequence that allows a user to mute their session on
> the conference so the music-on-hold is not playing for everyone else > on the call? > Thanks,
> Steve I don't believe that's posible to avoid. In fact, any phone system would be susceptible unless the conference is going on its own conference bridge. Otherwise there is no way the system can differentiate a conference call (no hold music) from a regular call (play hold music). Have people use "mute" instead of "hold" if all they want is just to get away from their phone for awhile. If they need to take care of another call (which is where "hold" would be unavoidable), have them drop from the conference and then add them back again. It's not that they are going to hear what's going on while they are gone, anyways. Best Regards, Dmitri Abaimov, RCDD http://www.cabling-design.com/homecabling/ Home Cabling Guide, Cabling Forum, color codes, pinouts and other useful resources for premises cabling users and pros ------------------------------------- -- +----------------------------------------------------------+ | http://forums.cabling-design.com/ | | *** a better way to USENET *** | | no-spam Web and RSS interface to your favorite newsgroup | | comp.dcom.sys.nortel - 3358 messages and counting! | +----------------------------------------------------------+ | ||||||||||||||||
| Similar Threads | Posted |
| silencing music on hold | November 2, 2007, 1:19 pm |
| Seperated Music on hold | July 24, 2006, 1:08 pm |
| music on hold gain control | March 15, 2006, 10:33 am |
| Hold Button | July 26, 2005, 1:47 pm |
| Keep a Line on Hold | August 26, 2005, 11:54 am |
| KIM 24 on Modular ICS does not show "on hold" | April 4, 2008, 3:31 pm |
> for both internal and external calls. The phones are all Nortel
> M3904 digital phones.