problem with NAM vm box
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Posted by JM on June 1, 2006, 10:52 am
Please log in for more thread options Norstar VM 4-port (8 ch) R3.0 We want the vm to act like one big answering machine (one mailbox to catch all calls when no one is in the office), so I set up one vm box for ext 221, mailbox 221. I told the ext to forward to ext 253 (the first vm DN), I told the vm to not answer any lines. The mailbox is set up, configured, I can access it, leave messages, etc. However, when I fwd ext 221 to vm, the AA picks up after one ring and says, "The person you are calling is not available." Then I can't find the mailbox in the directory. Why is the vm answering the call immediately? What info have I left out? jm | |||||||||||||
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Posted by Joseph on June 10, 2006, 5:48 pm
Please log in for more thread options 221 to vm in the last step. If you don't forward it, and the extension is setup in phone system correctly, it will forward after a certain number of rings. Did you attach mailbox 221 to ext 221? The way the system works, you can make mailboxes independant of the extensions. If you have any questions, please email me directly and you'll get answers faster, and I'll post the solutions back to newsgroup for everyone else. JM wrote: | |||||||||||||
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> Norstar VM 4-port (8 ch) R3.0
>
> We want the vm to act like one big answering machine (one mailbox to catch
> all calls when no one is in the office), so I set up one vm box for ext 221,
> mailbox 221. I told the ext to forward to ext 253 (the first vm DN), I told
> the vm to not answer any lines. The mailbox is set up, configured, I can
> access it, leave messages, etc. However, when I fwd ext 221 to vm, the AA
> picks up after one ring and says, "The person you are calling is not
> available." Then I can't find the mailbox in the directory.
>
> Why is the vm answering the call immediately?
>
> What info have I left out?
>
> jm