Nortel Mer Mail and Option 11C

KEY 1 SCR xxxx

trish wrote:

Well Trish, has this voice mail problem ever happened to your mailbox? Have you deleted messages, hung up, then called back later and heard MerMail tell you about deleted messages? I am going to guess not, but I am at the point of forgetting more than learning now

What users may be complaining about is that during their session, when they delete messages, they can come across them again and if they don't play slowpoke, they will get confused and call you with the sensationalized story you must follow up on.

My opinion is MerMail is an idiotic user interface design. They make up for it in system stability though.

When changing phones, and you are presented with "ITEM", it is as acewarlock writes, enter another change if needed. or just hit enter enough times to get to "REQ" again.

Yes it has. For some reason it saves deleted messages until they get deleted a second time. There must be a way to get them to delete the first time. Other systems we have used, you only delete once and they are gone. Any help would be appreciated. Thanks

Thanks. We will try this today. Appreciate your help.

Trish,

Do you happen to know the release of the Mer Mail?

Hi John: Yes, it is MM12.14.D. Also, we went through changing the 2nd line yesterday using the Key 1 SCR and number and nothing changed. Can you help us with that? We obviously are missing something.

Trish,0

To change Key 1 on a set: LOGI Pass (whatever your password is)

REQ: Change Type: whatever the set type is TN (whatever the TN number is) easy change yes ITEM KEY 1 SCR (whatever the dn number should be) Return Return return all the way back to REQ You should receceive no SCH codes except for maybe SCH 5524.

When I get a minute I'll check the MM release 12 stuff to see if I can't find where that delete issue might be. I'm thinking it might be in COS.

John: Thank you so much. This worked like a charm.