Maintenance Contracts

In the past, we have not offered maintenance contracts to our Norstar/BCM clients. With the increasing complexity of these systems, we've seen increased interest in maintenance programs. In researching this, I've seen rates from a low of $7.50 per trunk/station port per year to a high of $45.00 per trunk/station port per year. Obviously hours of service, response time, component coverage, tech support, and labor coverage widely varies. Add to this the difference maintenance intensity of VoIP, CTI, Call Center and other applications is making it difficult for us to put together fair pricing.

Would anyone be willing to share maintenance contract pricing? Any input from you would be greatly appreciated.

Thanks!

-Steve

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Nortec in MN
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