lost line 1 on 8x24 system

I have a Meridian 8x24-DS system that I lost access to Line 1. I have tone at the terminal block feeding the connector going into the system. I have tried rebooting the system with no luck. When I select line 1 the get a short pause then a busy signal and the message "Already joined" I am not sure what to check next.

Reply to
gtslabs
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Already joined. "You are already connected to the telephone that made the call you are trying to pick up". How are you selecting line 1. That fault is using pickup. Your line button is supposed to be a CO direct access button ?

TerryS

Reply to
Terry

Terry, what is "CO" ? I get the busy signal from every extension

Reply to
gtslabs

I can see we are in trouble. CO is Central Office, where the lines originate. When you press the button you think is line 1, what does the display say ?

TerryS

Reply to
Terry

Also, dial Feature *0, then press what you think is line 1. What does the display say then?

Reply to
Bill

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