HELP

Homero, I've worked with these boxes, they are a little confusing but they work well (once configured!). I need to know how far you've gotten. When you telnet to port 9999 and press enter, you get a menu. You need to configure menu items 0 and 1 both as per the documentation you've recieved, even though some of it seems unusual. Once that is complete and you have saved your settings, reconnect by telnetting to port 3000. If this works network settings are probably fine. Now, when you connect to port 3000 press enter and hold CTRL key and letter V then the letters IM. You should see setup details. Here, you will need to make sure you are connecting to the PBX at the correct baud and parity and all that. You will need a number of CDR (SMDR) records collected. If you see numbers and they increment you are probably collecting. If not, press Q. Should say exiting. Now press CTRL V and DU. This will put you into passthrough mode to see the raw data. If you see good data, then this is a good problem we can fix, we need to adjust what is called the CU string- which tells the box what type of data you are collecting. If you don't, it is likely a baud parity issue. Press CTRL V SD to stop the data dump. Let me know if this helps, go through those steps and and we can go through the rest once I get more information.

Steve Korn SKO Communications