We have voice prompt that we manually invoke during heavy call volumes stating "We are currently experiencing Heavy call Volumes, Please expect long wait times" or something along those lines.
It has a Boolean script variable of "true" or "false" that has to be manually changed.
I am wondering if there is any way to automate this prompt so that if a specific Application or skillset or CDN sees a specific number of calls over a specified period of time it would be able to automatically invoke that message instead of having a supervisor (who is not always around) manually invoke the voice prompt.
Thx again,
John Mitchell