Callpilot Problem

I have a user that cannot open their Callpilot client. The server is responding with the following error message...

"User does not have desktop capability. Please contact your administrator."

I don't know if this is a licensing issue or what. There is no reference to this error message that I can find anywhere. Below is a capture of the TCP stream between the client and the server.

Any help would be much appreciated.

Thanks, Terry

= Callpilot Server
< = Callpilot Client

* OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server ready.

< 00000000 CAPABILITY
* CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE

AUTH=X_NORTEL_HMAC_MD5 X_NORTEL_SWITCH_NORSTAR

00000000 OK CAPABILITY completed
< 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
+ PDNhNmEuNDIyZjI4YWNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
< MzE2IEM4RkM0MEQ3QThCMDZFNEZBNTI1MzMyMzU2N0ZFQTAw
* NO [ALERT] [4] User does not have desktop capability. Please contact

your administrator.

00000001 NO Authentication failure
< 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
+ PDNhODEuNDIyZjI4YjNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
< *
* NO
< *
[ALERT] [2] Invalid mailbox number/password. > 00000002 NO Authentication failure
< 00000003 LOGOUT
* BAD Missing command > * BYE insurorsoftn.localdomain IMAP4rev1 server terminating connection. > 00000003 OK LOGOUT completed
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Terry
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administrator."

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Someone

Well, that user is working today. However, my desktop client is getting the error message now. I have not changed anything. Seems this happens to someone in the office everyday.

--Terry

connection.

Reply to
Terry

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