CallPilot Connectivity Issues

Hello,

One of my tech this weekend ran the April MS updates and rebooted our CallPilot server. After the server was rebooted the CallPilot client can no longer connect to the CallPilot server. The CallPilot client log shows the following when it trying to connect:

13:14:08:976 - CBaseServer::PingViaICMP pinging server... 13:14:08:986 - CIMAPServer::DoProtocolLogon opening IMAP connection 13:14:08:996 - mm_log 13:14:09:006 - mm_notify 13:14:09:016 - mm_log 13:16:11:943 - mm_log 13:16:11:953 - CIMAPServer::Logon IMAP connection failed 13:16:11:963 - nmcred: eCredCancelled 13:16:11:973 - nmcred: ref'd 1 13:16:11:983 - ServiceEntry configuring Personal Folders 13:16:12:233 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:13:756 - RCMSProvider::Logon 13:16:13:836 - RCMSMsgStore::SyncThread started 13:16:13:846 - CBaseServer::DoLogon credentials previously cancelled 13:16:13:856 - CIMAPServer::Logon IMAP connection failed 13:16:13:866 - nmcred: ref'd 2 13:16:14:186 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:14:276 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:14:957 - RCMSProvider::Logon 13:16:15:228 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:15:308 - RCMSProvider::SpoolerLogon 13:16:15:338 - CBaseServer::DoLogon credentials previously cancelled 13:16:15:348 - CSMTPServer::DoLogon SMTP connection failed 13:16:15:358 - RCMSMsgStore::NotifierThread started 13:16:15:368 - nmcred: eCredCancelled 13:16:15:378 - nmcred: ref'd 1

Nortel has not been to helpful to this point.

Thanks for any help

Hi, The Microsoft Updates that your Tech installed - were they provided by Nortel? In the past we have been discouraged from installing MS updates directly from Microsoft, but instead to wait until they are bundled and distributed by Nortel. The reason we were given is that the Version of Windows on the Call Pilot Server is a bastardised Nortel mutant, and so most updates aren't needed as the Mutant version does not have many components that a normal install would. Maybe seek Nortels advice on this and be prepared to re-install CP and restore a backup. (worst case)

" Nortel has not been to helpful to this point."

We have noticed the same, over the past 12 months or so their level of cooperation & service seems to be slipping. Makes me wonder if the money we pay them for level 2 support is worth it.......

Good Luck!