One of our federal accounts has a BCM 200. We've tried endlessly to determine what the original programmer set the system passwords to. We can program the system from a telephone (using the default **SYSTEM - CONFIG password.) However, when we try to access the BCM from the web interface or serial port, we are unable to get in. We've tried the defaults (PlsChgMe!, etc.) but cannot get in using ee_admin or supervisor.
We are considering doing a complete reset of the system. (There aren't that many users at this time.) My primary concern is losing the keycodes that are already in there. Of course, we do not have the original keycode documentation. Without access to the web interface, can that information be backed up? Does it need to be backed up if we reset the system - or does it stay with the machine?
Anyone have any ideas on reseting the password? Everyone I've talked to says Nortel has to get involved.