VERY basic HUNT GROUP Q (Nortel Meridian)
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Posted by on June 19, 2007, 1:09 pm
Please log in for more thread options system, with no manuals, information or experience. I have a user phone was on the hunt group for all incoming calls. I need to remove her, and don't know where to start. I could really use either step by step instructions, or a link to a comprehensive manual... This enough information? | |||||||||||||
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Posted by madkapperaz on June 19, 2007, 7:38 pm
Please log in for more thread options when you say hunt group, are you referring to the ACD tables? | |||||||||||||
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Posted by on June 20, 2007, 2:50 pm
Please log in for more thread options > On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
> > > I just got thrown in to having to administrate a Nortel Meridian
> > system, with no manuals, information or experience. I have a user > > phone was on the hunt group for all incoming calls. I need to remove > > her, and don't know where to start. I could really use either step by > > step instructions, or a link to a comprehensive manual... This enough > > information? >
> when you say hunt group, are you referring to the ACD tables? Essentially, The main dial-in goes straight to 3 consoles, this is one of them. It needs to not be anymore :-) I know essentially nothing about the meridian system, but I AM a tech guy. I know that it has to be programmed from the phone, as we dont have any sort of console. Does tha thelp some? | |||||||||||||
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Posted by Bob on June 20, 2007, 10:50 pm
Please log in for more thread options
>> On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
>> >> > I just got thrown in to having to administrate a Nortel Meridian
>> > system, with no manuals, information or experience. I have a user >> > phone was on the hunt group for all incoming calls. I need to remove >> > her, and don't know where to start. I could really use either step by >> > step instructions, or a link to a comprehensive manual... This enough >> > information? >>
>> when you say hunt group, are you referring to the ACD tables? >
> Essentially, The main dial-in goes straight to 3 consoles, this is one > of them. It needs to not be anymore :-) > > I know essentially nothing about the meridian system, but I AM a tech > guy. I know that it has to be programmed from the phone, as we dont > have any sort of console. Does tha thelp some? It sounds more like you're talking about a Norstar than a PBX. You need to give more details - phone (console) model would even help. | |||||||||||||
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Posted by on June 26, 2007, 1:10 pm
Please log in for more thread options >
> > > > > > >> On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
>
> >> > I just got thrown in to having to administrate a Nortel Meridian
> >> > system, with no manuals, information or experience. I have a user > >> > phone was on the hunt group for all incoming calls. I need to remove > >> > her, and don't know where to start. I could really use either step by > >> > step instructions, or a link to a comprehensive manual... This enough > >> > information? >
> >> when you say hunt group, are you referring to the ACD tables?
>
> > Essentially, The main dial-in goes straight to 3 consoles, this is one
> > of them. It needs to not be anymore :-) >
> > I know essentially nothing about the meridian system, but I AM a tech
> > guy. I know that it has to be programmed from the phone, as we dont > > have any sort of console. Does tha thelp some? >
> It sounds more like you're talking about a Norstar than a PBX. You need to > give more details - phone (console) model would even help.- Hide quoted text - > > - Show quoted text - it is a norstar, yes. The phone models are: M7324,M7208. I believe i need to use a phone "FUNCTION" but I dont know how to know the function number, or even the name of the process I am trying to accomplish. On my Avaya system, its a simple hunt group, but the avaya is much easier to navigate. | |||||||||||||
> system, with no manuals, information or experience. I have a user
> phone was on the hunt group for all incoming calls. I need to remove
> her, and don't know where to start. I could really use either step by
> step instructions, or a link to a comprehensive manual... This enough
> information?