Symposium
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Posted by Tony on June 14, 2006, 10:05 am
Please log in for more thread options I have a french only skillset that is receiving calls from the english only skillset when there are no calls for the french. How do I correct this? | |||||||||||||||||||
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Posted by Michael Andrews on June 14, 2006, 4:37 pm
Please log in for more thread options It sounds like the people are in both the French and English skillsets. Make sure that they are at a priority of "Standby" or not in the English skillset at all to ensure calls don't roll-over to them when they aren't busy. ~ Mike Tony wrote: | |||||||||||||||||||
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Posted by Tony on June 15, 2006, 1:47 pm
Please log in for more thread options Michael,
I have removed all of the other skillsets from there profile. The only skillset left is for the french queue Tony Michael Andrews wrote: > Tony,
> > It sounds like the people are in both the French and English skillsets. > Make sure that they are at a priority of "Standby" or not in the > English skillset at all to ensure calls don't roll-over to them when > they aren't busy. > > ~ Mike > > > > Tony wrote: > > Hello,
> > > > I have a french only skillset that is receiving calls from the english > > only skillset when there are no calls for the french. > > > > How do I correct this? | |||||||||||||||||||
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Posted by Michael Andrews on June 16, 2006, 10:48 am
Please log in for more thread options Next place I would check would probably be the scripting for the
English skillset. Perhaps something exists like: IF english_skillset OUT OF SERVICE then QUEUE TO french_skillset Not proper syntax, but I don't have any of my scripts open for reference at the moment. ^____^ ~ Mike Tony wrote: > Michael,
> > I have removed all of the other skillsets from there profile. The only > skillset left is for the french queue > > Tony > > > Michael Andrews wrote: > > Tony,
> > > > It sounds like the people are in both the French and English skillsets. > > Make sure that they are at a priority of "Standby" or not in the > > English skillset at all to ensure calls don't roll-over to them when > > they aren't busy. > > > > ~ Mike > > > > > > > > Tony wrote: > > > Hello,
> > > > > > I have a french only skillset that is receiving calls from the english > > > only skillset when there are no calls for the french. > > > > > > How do I correct this? | |||||||||||||||||||
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>
> I have a french only skillset that is receiving calls from the english
> only skillset when there are no calls for the french.
>
> How do I correct this?