Nortel Networks Supervisor key

Bookmark this page:  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
Supervisor key Laura Moschitta 12-06-06
Posted by Laura Moschitta on December 6, 2006, 5:57 pm
Please log in for more thread options
We have a Nortel Option 11c mini and I want to make a user the
supervisor of his ACD group. Can someone please help?


--
Posted via Mailgate.ORG Server - http://www.Mailgate.ORG

Posted by NYCPhoneGuy on January 5, 2007, 1:08 pm
Please log in for more thread options
To make this person a supervisor you will need to go into LD 11 and
first set CLS SPV. With that done the phone is now a "supervisor"
phone. After that you would be able to add other supervisory keys like
Observe and Ring Agent. If you ever wanted to bust a phone down from
supervisor to agent, remove any supervisory keys and lastly change CLS
AGT.


Similar ThreadsPosted
Supervisor key December 6, 2006, 5:57 pm