Ringing group voicemail question
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Posted by on August 3, 2007, 9:26 am
Please log in for more thread options There are several extensions set to ring for incoming calls along with the switchboard operator extension. After 4 rings, if nobody answers it goes to the voicemail of one of the other extensions and not the general mailbox. If the switchboard is set to ring twice then it will go where it should, but if they are all set to transfer to voicemail after a no answer of 4 rings then the general mailbox gets skipped for one of the other extensions voicemail. Other than setting the other extensions to ring more, how can we make the switchboard extensions take precedence? | |||||||||||||
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Posted by Kenw on August 3, 2007, 4:46 pm
Please log in for more thread options Number of rings on other sets must be longer. I usually set 4 rings for first and 6 rings for other sets. KenW | |||||||||||||
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Posted by Terry on August 3, 2007, 7:42 pm
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> On Fri, 03 Aug 2007 06:26:57 -0700, friddjm@gmail.com wrote:
> >>We are running MICS with Call Pilot...
>> >>There are several extensions set to ring for incoming calls along with >>the switchboard operator extension. After 4 rings, if nobody answers >>it goes to the voicemail of one of the other extensions and not the >>general mailbox. If the switchboard is set to ring twice then it will >>go where it should, but if they are all set to transfer to voicemail >>after a no answer of 4 rings then the general mailbox gets skipped for >>one of the other extensions voicemail. Other than setting the other >>extensions to ring more, how can we make the switchboard extensions >>take precedence? >
> Number of rings on other sets must be longer. I usually set 4 rings > for first and 6 rings for other sets. > > > KenW Right.Thats' the only way. I have trouble getting customers to believe that their phones can't think. TerryS | |||||||||||||
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>
>There are several extensions set to ring for incoming calls along with
>the switchboard operator extension. After 4 rings, if nobody answers
>it goes to the voicemail of one of the other extensions and not the
>general mailbox. If the switchboard is set to ring twice then it will
>go where it should, but if they are all set to transfer to voicemail
>after a no answer of 4 rings then the general mailbox gets skipped for
>one of the other extensions voicemail. Other than setting the other
>extensions to ring more, how can we make the switchboard extensions
>take precedence?