Nortel Networks Reporting for call center

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Subject Author Date
Reporting for call center David Hartung 10-17-07
Posted by David Hartung on October 17, 2007, 3:59 pm
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We have Reporting for call center, version 3. something running on a windows
2000 machine with a 2 gig processor and 256 megs of memory.

The problem is that after the machine has been running for a while, it begins to
slow down until it will do almost nothing.

When I check the performance tab in task manager, it tells me that the machine
is using all the memory, and that the CPU is running at 100%, this on a machine
which is supposedly idle.

When I look at the processes tab, the SQL process seems to be using a lot of CPU
resources.

How do I fix this?

Posted by on November 14, 2007, 5:31 pm
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> We have Reporting for call center, version 3. something running on a windows
> 2000 machine with a 2 gig processor and 256 megs of memory.
>
> The problem is that after the machine has been running for a while, it begins
to
> slow down until it will do almost nothing.
>
> When I check the performance tab in task manager, it tells me that the machine
> is using all the memory, and that the CPU is running at 100%, this on a machine
> which is supposedly idle.
>
> When I look at the processes tab, the SQL process seems to be using a lot of
CPU
> resources.
>
> How do I fix this?


You said you are on Release 3.0. Is this SCCS or SECC? What patches
are you running?


Posted by David Hartung on November 14, 2007, 11:35 pm
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rhyde@enter-sys.com wrote:
>> We have Reporting for call center, version 3. something running on a windows
>> 2000 machine with a 2 gig processor and 256 megs of memory.
>>
>> The problem is that after the machine has been running for a while, it begins
to
>> slow down until it will do almost nothing.
>>
>> When I check the performance tab in task manager, it tells me that the machine
>> is using all the memory, and that the CPU is running at 100%, this on a
machine
>> which is supposedly idle.
>>
>> When I look at the processes tab, the SQL process seems to be using a lot of
CPU
>> resources.
>>
>> How do I fix this?
>
>
> You said you are on Release 3.0. Is this SCCS or SECC?

Not certain, and yes this is a dead give away that I don't know much about this
application.

> What patches
> are you running?

None that I know of.



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