Nortel Networks Nortel BCM and RCC (Reporting for Call Centres) Data Feeds

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Nortel BCM and RCC (Reporting for Call Centres) Data Feeds tfisk 10-03-06
Posted by on October 3, 2006, 2:45 pm
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Hi,

We have a Nortel BCM running 3.6 build 2.2c, prior to upgrading to 3.6
we used to use the Nortel Call Centre Reporting application and we
purchased a 32" TFT to display the call centre stats to the staff in
our small call centre. This was fine, and the information shown was
clear and simple to follow with the large pie charts, but since
upgrading to 3.6 this has changed and the reports and real time data
have been moved into a web based interface which is near impossible to
read if you are more than 8 metres away from the screen.

I know that the web based version is written in Java, but I am unable
to find anything out from this. Does anyone know if the data feed from
the BCM can be intercepted and something written to work with that feed
so that the stats can be shown in a clearer way?

Thanks


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