Norstar Modular ICS - Several Questions
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Posted by cbaker on January 2, 2007, 2:50 pm
Please log in for more thread options have been able to wade through most of the issues here at my new job, but I can't crack the remaining problems. PBX: Norstar Modular ICS M12X0 Phones: Mostly T7316 #1: How do you change the line that is used as a phone's "prime line", meaning the line that is selected when the reciever is lifted. There are several phones that say "Unknown Number" when the reciever is lifted, and the user has to manually select a line to call. #2: Could someone point me in the direction of a line pool tutorial? There has GOT to be something wrong here.... three people's phones ring for incoming calls, and we really don't want ANY phone to ring, as we have an Auto Attendant. The primary phone does not ring on incoming, but newly added extensions do #3: In the genre of line pools, when people make outgoing calls from their extensions, they have all 10 of my company's lines, assigned to buttons, to choose from. They choose an outside line and dial. If someone happens to choose the line that has the phone number that we print on our business cards, then that line will be busy to all incoming callers. This is not optimal. I would like, instead, to see everyone have to dial 9 to get an outside line, and the system will give them a free line. Also, when that main phone number is called in on, is there not a way to divert the call to another line immediately so another incoming call can get through? #4: Is there some OTHER manual to refer to, aside from this "Nortel Norstar Compact ICS 4.0 System Coordinator Guide"? The procedures in this book have helped learn, but I have the feeling that there are more advanced capabilites on the admin side that this manual just isn't telling me. I must sound like an ass, but you've got to start learning somewhere! Thanks in advance. | |||||||||||||
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Posted by sparky on January 3, 2007, 10:37 am
Please log in for more thread options You are asking us to train you how to do the job we have trained to do as a career. If you want to learn yourself then RTM all the info you need is in the Installers Manual. BTW.... there is nothing to crack here, either you know how to do it or you don't. cbaker wrote: | |||||||||||||
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Posted by cbaker on January 3, 2007, 10:55 am
Please log in for more thread options Wow. Be more smug. This is my career here as well, partner.
Unfortunately, most employers don't understand that their network admin doesn't know everything about everything just because it seems "computery". If you don't want to help, fine, don't help, but don't waste my time and yours with smug insider secret bullshit. This is a help forum, I asked for help. No, I will not hire someone to do this, because yes, there IS in fact something to "crack". As soon as I figure it out, I will always know how to do it. If that threatens you, I'm sorry that you are so small. "You either know how to do it or don't" I have never heard such an ignorant, childish, and horribly wrong statement come out of the mouth of a so-called professional. You were BORN knowing how to do this stuff? No. You learned, as I am now. No one, anywhere, knows everything, we are all always learning something new. So while I learn how to fix these problems, despite your "help", you should learn a little humility, respect, and restraint. That way, we can both grow in our careers. RE: Installers manual. Considering that I asked if there was another more technical source, I must not have the installers manual. But thanks. In your attempt to snub me, you answered a question anyway. Nice. sparky wrote: > I don't want to sound rude but......Hire an Inter connect!
> You are asking us to train you how to do the job we > have trained to do as a career. If you want to learn yourself then RTM > all the info you need is in the Installers Manual. > > BTW.... there is nothing to crack here, either you know how to do it > or you don't. > | |||||||||||||
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Posted by cbaker on January 3, 2007, 11:09 am
Please log in for more thread options Wow. Be more smug. This is my career here as well, partner.
Unfortunately, most employers don't understand that their network admin doesn't know everything about everything just because it seems "computery". If you don't want to help, fine, don't help, but don't waste my time and yours with smug insider secret bullshit. This is a help forum, I asked for help. No, I will not hire someone to do this, because yes, there IS in fact something to "crack". As soon as I figure it out, I will always know how to do it. If that threatens you, I'm sorry that you are so small. "You either know how to do it or don't" I have never heard such an ignorant, childish, and horribly wrong statement come out of the mouth of a so-called professional. You were BORN knowing how to do this stuff? No. You learned, as I am now. No one, anywhere, knows everything, we are all always learning something new. So while I learn how to fix these problems, despite your "help", you should learn a little humility, respect, and restraint. That way, we can both grow in our careers. RE: Installers manual. Considering that I asked if there was another more technical source, I must not have the installers manual. But thanks. In your attempt to snub me, you answered a question anyway. Nice. sparky wrote: > I don't want to sound rude but......Hire an Inter connect!
> You are asking us to train you how to do the job we > have trained to do as a career. If you want to learn yourself then RTM > all the info you need is in the Installers Manual. > > BTW.... there is nothing to crack here, either you know how to do it > or you don't. > | |||||||||||||
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Posted by A-2 Xprt on January 3, 2007, 12:04 pm
Please log in for more thread options For starters, what software release do you have. This will determine what
and how features are setup on the switch. > Hello! I am a fresh faced newb when it comes to the PBX system. I
> have been able to wade through most of the issues here at my new job, > but I can't crack the remaining problems. > > PBX: Norstar Modular ICS M12X0 > Phones: Mostly T7316 > > #1: How do you change the line that is used as a phone's "prime line", > meaning the line that is selected when the reciever is lifted. There > are several phones that say "Unknown Number" when the reciever is > lifted, and the user has to manually select a line to call. > > #2: Could someone point me in the direction of a line pool tutorial? > There has GOT to be something wrong here.... three people's phones ring > for incoming calls, and we really don't want ANY phone to ring, as we > have an Auto Attendant. The primary phone does not ring on incoming, > but newly added extensions do > > #3: In the genre of line pools, when people make outgoing calls from > their extensions, they have all 10 of my company's lines, assigned to > buttons, to choose from. They choose an outside line and dial. If > someone happens to choose the line that has the phone number that we > print on our business cards, then that line will be busy to all > incoming callers. This is not optimal. I would like, instead, to see > everyone have to dial 9 to get an outside line, and the system will > give them a free line. Also, when that main phone number is called in > on, is there not a way to divert the call to another line immediately > so another incoming call can get through? > > #4: Is there some OTHER manual to refer to, aside from this "Nortel > Norstar Compact ICS 4.0 System Coordinator Guide"? The procedures in > this book have helped learn, but I have the feeling that there are more > advanced capabilites on the admin side that this manual just isn't > telling me. > > I must sound like an ass, but you've got to start learning somewhere! > Thanks in advance. > | |||||||||||||
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> have been able to wade through most of the issues here at my new job,
> but I can't crack the remaining problems.
>
> PBX: Norstar Modular ICS M12X0
> Phones: Mostly T7316
>
> #1: How do you change the line that is used as a phone's "prime line",
> meaning the line that is selected when the reciever is lifted. There
> are several phones that say "Unknown Number" when the reciever is
> lifted, and the user has to manually select a line to call.
>
> #2: Could someone point me in the direction of a line pool tutorial?
> There has GOT to be something wrong here.... three people's phones ring
> for incoming calls, and we really don't want ANY phone to ring, as we
> have an Auto Attendant. The primary phone does not ring on incoming,
> but newly added extensions do
>
> #3: In the genre of line pools, when people make outgoing calls from
> their extensions, they have all 10 of my company's lines, assigned to
> buttons, to choose from. They choose an outside line and dial. If
> someone happens to choose the line that has the phone number that we
> print on our business cards, then that line will be busy to all
> incoming callers. This is not optimal. I would like, instead, to see
> everyone have to dial 9 to get an outside line, and the system will
> give them a free line. Also, when that main phone number is called in
> on, is there not a way to divert the call to another line immediately
> so another incoming call can get through?
>
> #4: Is there some OTHER manual to refer to, aside from this "Nortel
> Norstar Compact ICS 4.0 System Coordinator Guide"? The procedures in
> this book have helped learn, but I have the feeling that there are more
> advanced capabilites on the admin side that this manual just isn't
> telling me.
>
> I must sound like an ass, but you've got to start learning somewhere!
> Thanks in advance.