Norstar 4.0 w/ applications mod 4.0.07a
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
|||||||||||||
|
Posted by qwiksting on May 9, 2005, 10:00 pm
Please log in for more thread options Having a problem with the auto attendant releasing a call once the caller hangs up..i.e. caller listens to info mailbox...or caller realizing he called the wrong number and hanging up, however, the auto attendant rings the attendant phone. Phantom caller. I have played around with supervisor disconnect and set it at all levels testing it, however no joy. Any help would be appreciated. smitty | |||||||||||||
|
Posted by Bob on May 10, 2005, 2:33 am
Please log in for more thread options It might (probably is!) be a telco problem. Verify that the KSU is detecting the CPC pulse (disconnect signal) properly. Call in on a line, and while the auto attendant is talking, open one side of the line going into the key system. The system should drop the call instantly. If it does, and it doesn't drop when you (the caller) hang up, the telco is not sending the CPC pulse. This basically is the absence of loop current for somewhere around 700 milliseconds when the calling / called party hangs up. It is a standard feature on public CO switches like Lucent 5ESS, NT DMS, etc. It is configurable on a per line basis, but it can be messed up if your line comes from a SLC, or certain types of remotes. All this assumes that your KSU is connected directly to a public CO. If you are actually getting your lines from a PBX, the standard linecards do not provide CPC. Some PBXs can provide this, but may need a different line card. Look at the bottom left of this page: http://www.sandman.com/pdf/Page47.pdf For maybe a better explanation, see: http://www.sandman.com/cpcbull.html | |||||||||||||
| Similar Threads | Posted |
| Norstar 4.0 w/ applications mod 4.0.07a | May 9, 2005, 10:00 pm |
| Free Mobile Phone Applications | March 17, 2008, 7:29 am |
| Voice mail informations, applications, systems... | July 30, 2006, 7:44 am |
| Meridian Norstar | March 20, 2005, 5:43 pm |
| Norstar immediate opening | September 27, 2005, 4:32 pm |
| Where can I get a Norstar 6 x16 DR 5 manual? | June 15, 2006, 5:13 pm |
| Help with Norstar Plus Modual ICS | December 5, 2005, 2:22 pm |
| Norstar Paging Equip | April 4, 2005, 12:32 am |
| Software for Norstar CICS | April 27, 2005, 7:23 pm |
| Norstar compatibility with ct-connect? | August 3, 2005, 12:21 pm |
| Norstar M7208 handsfree | August 29, 2005, 2:24 pm |
| Routing on Nortel Norstar | March 6, 2006, 10:03 am |
| Norstar NAM voice mail | May 14, 2006, 8:01 pm |
| Norstar NAM voice mail | May 14, 2006, 8:02 pm |
| Norstar 616 DS DR5 battery level | July 31, 2006, 4:05 pm |
> caller hangs up..i.e. caller listens to info mailbox...or caller
> realizing he called the wrong number and hanging up, however, the auto
> attendant rings the attendant phone. Phantom caller. I have played
> around with supervisor disconnect and set it at all levels testing it,
> however no joy. Any help would be appreciated.
>
> smitty
>