Hunt group, ACD or ???
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Posted by on August 7, 2005, 1:43 pm
Please log in for more thread options I'm sure there's many way of programming this, but would like your input. Currently: Main number hit AA. Update: Main number hit the receptionist (A), if no answer, rings a group(B) w/3 users, if no answer rings another group w/5(C) users, else main AA. Note: The receptionist would like to manually control this. Programming A: Should I build 3 hunt groups (A, B&C) Note: HG(A)->HG(B)->HG(C)->VM. Initially all calls will hit the
receptionist. She can control the calls by CFW to the first hunt group
or at night, she can CFW to VM. Programming B: Should I build 3 ACD Q (A, B&C), She will also control this by CFW to the first ACD etc. Side Question: Is there a way where I can have the agent always logged on to one Q, and manually log on and off another Q on the same phone? Any suggestion of comment will by very much appreciated. Note: This is an Option 11c Rls 24 w/ Octel VM Thanks in advance. Nixxis | ||||||||||||||||
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Posted by Pennyman on August 8, 2005, 12:26 am
Please log in for more thread options Your question, Side Question: Is there a way where I can have the agent always logged on to one Q, and manually log on and off another Q on the same phone? This is only possible with MAX and MQA or with Symposium. Pennyman. > I'm sure there's many way of programming this, but would like your
> input. > Currently: Main number hit AA. > Update: Main number hit the receptionist (A), if no answer, rings a > group(B) w/3 users, if no answer rings another group w/5(C) users, else > main AA. > > Note: The receptionist would like to manually control this. > > Programming A: Should I build 3 hunt groups (A, B&C) Note: > HG(A)->HG(B)->HG(C)->VM. Initially all calls will hit the > receptionist. She can control the calls by CFW to the first hunt group > or at night, she can CFW to VM. > > Programming B: Should I build 3 ACD Q (A, B&C), She will also control > this by CFW to the first ACD etc. > > Side Question: Is there a way where I can have the agent always logged > on to one Q, and manually log on and off another Q on the same phone? > > Any suggestion of comment will by very much appreciated. > > Note: This is an Option 11c Rls 24 w/ Octel VM > > Thanks in advance. > > Nixxis > | ||||||||||||||||
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