Deny external calls...
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Posted by Laughing Man on June 12, 2007, 2:37 pm
Please log in for more thread options We have a norstar modular ICS set up at my workplace and I was wondering if its posible to prevent external callers reaching an internal extension after dialing it in the automated attendants promt. Having other users receive external calls is ok but some people prefer not being contacted directly by callers that now their ext. #. I have some experience programing the ICS and the voicemail but I'm not sure where to set this up :-/ Thanks in advance! | |||||||||||||||||||
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Posted by Terry on June 12, 2007, 4:43 pm
Please log in for more thread options Periodically change their ext/mbx number ? TerryS >
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Posted by Kenw on June 12, 2007, 5:36 pm
Please log in for more thread options On Tue, 12 Jun 2007 11:37:52 -0700, Laughing Man
>Hello,
I don't think you can, but maybe this will work. GUESS
> >We have a norstar modular ICS set up at my workplace and I was >wondering if its posible to >prevent external callers reaching an internal extension after dialing >it in the automated >attendants promt. Having other users receive external calls is ok but >some people prefer >not being contacted directly by callers that now their ext. #. > >I have some experience programing the ICS and the voicemail but I'm >not sure where to set this up :-/ > >Thanks in advance! Take them out of the directory. Call forward no answer and busy to operators ext. Internal users would have to use leave message, feat 980. Or something like that !!!!!!!!!!!!!! KenW | |||||||||||||||||||
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Posted by Laughing Man on June 14, 2007, 3:56 pm
Please log in for more thread options > On Tue, 12 Jun 2007 11:37:52 -0700, Laughing Man
> > >Hello,
>
> >We have a norstar modular ICS set up at my workplace and I was
> >wondering if its posible to > >prevent external callers reaching an internal extension after dialing > >it in the automated > >attendants promt. Having other users receive external calls is ok but > >some people prefer > >not being contacted directly by callers that now their ext. #. >
> >I have some experience programing the ICS and the voicemail but I'm
> >not sure where to set this up :-/ >
> >Thanks in advance!
>
> I don't think you can, but maybe this will work. GUESS > Take them out of the directory. > Call forward no answer and busy to operators ext. > Internal users would have to use leave message, feat 980. > Or something like that !!!!!!!!!!!!!! > > KenW Hmmm. the 2 options mentioned are not what I was hoping to find :-p Thanks anywhoo | |||||||||||||||||||
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Posted by John 807 on June 14, 2007, 9:10 pm
Please log in for more thread options In your situation what I would do is deny dial by name by flagging directory
as no. Then if your regular exttensions are in the 200 range I would change theirs to something so obtuse, it would be tough to guess, I.E. you use the 2xx range make them, like 623 or whatever. John 807 >> On Tue, 12 Jun 2007 11:37:52 -0700, Laughing Man
>> >> >Hello,
>>
>> >We have a norstar modular ICS set up at my workplace and I was
>> >wondering if its posible to >> >prevent external callers reaching an internal extension after dialing >> >it in the automated >> >attendants promt. Having other users receive external calls is ok but >> >some people prefer >> >not being contacted directly by callers that now their ext. #. >>
>> >I have some experience programing the ICS and the voicemail but I'm
>> >not sure where to set this up :-/ >>
>> >Thanks in advance!
>>
>> I don't think you can, but maybe this will work. GUESS >> Take them out of the directory. >> Call forward no answer and busy to operators ext. >> Internal users would have to use leave message, feat 980. >> Or something like that !!!!!!!!!!!!!! >> >> KenW >
> Hmmm. the 2 options mentioned are not what I was hoping to find :-p > Thanks anywhoo > | |||||||||||||||||||
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>
> We have a norstar modular ICS set up at my workplace and I was
> wondering if its posible to
> prevent external callers reaching an internal extension after dialing
> it in the automated
> attendants promt. Having other users receive external calls is ok but
> some people prefer
> not being contacted directly by callers that now their ext. #.
>
> I have some experience programing the ICS and the voicemail but I'm
> not sure where to set this up :-/
>
> Thanks in advance!