DID tied to DN
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Posted by ShuggyB on December 19, 2006, 10:10 am
Please log in for more thread options I've missed. DID is 7017, it wasn't allocated to an extension and was ringing at the switchboard. I tried to assign it to Ext 282 doing the following: LD 49 CHG IDC CUST 0 DCN 00 IDGT 7017 7017 282 If I do a LD 49 PRT IDC 0 The DID shows as being tied to the extension. Apologies if my terminology is not correct. Any help much appreciated. thanks Gary | |||||||||||||||||||||||||
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Posted by Michael Andrews on December 19, 2006, 10:29 am
Please log in for more thread options think that you could accomplish this using an empty ACD queue. In LD 23: NEW ACD DN 7017 MAXP 1 NCFW 282 Just hit <cr> through any of the other prompts. Basically this is just
making an ACD queue that will never be manned. Since it isn't manned,
the system rolls over to the NCFW setting (in this case the extension you actually want it to ring at). My apologies if this wasn't what you were shooting for or if I'm missing something. I'm not at work now so I can't test it. Hopefully this helps out somehow. It's probably not the proper way to do this, but it was the first thing that popped into my head. ~ Mike ShuggyB wrote: > I tried to tie a DID to a DN, but it's not working. Can anyone tell me what
> I've missed. > > DID is 7017, it wasn't allocated to an extension and was ringing at the > switchboard. I tried to assign it to Ext 282 doing the following: > > LD 49 > CHG > IDC > CUST 0 > DCN 00 > IDGT 7017 > 7017 282 > > If I do a > > LD 49 > PRT > IDC > 0 > > The DID shows as being tied to the extension. > > Apologies if my terminology is not correct. Any help much appreciated. > > > thanks > > Gary | |||||||||||||||||||||||||
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Posted by John Smith on December 19, 2006, 6:40 pm
Please log in for more thread options the extension is usually the DID number. chg 282 to 7017, creat mailbox 7017
and your're done. otherwise the idc table (0) has to be assigned to the did route. the night table and day table need to be assigned as 0 in the cdb. >I tried to tie a DID to a DN, but it's not working. Can anyone tell me what
>I've missed. > > DID is 7017, it wasn't allocated to an extension and was ringing at the > switchboard. I tried to assign it to Ext 282 doing the following: > > LD 49 > CHG > IDC > CUST 0 > DCN 00 > IDGT 7017 > 7017 282 > > If I do a > > LD 49 > PRT > IDC > 0 > > The DID shows as being tied to the extension. > > Apologies if my terminology is not correct. Any help much appreciated. > > > thanks > > Gary > | |||||||||||||||||||||||||
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Posted by John 807 on December 19, 2006, 9:55 pm
Please log in for more thread options on incoming calls if you assigned the IDC table to the incoming DID route
that should work for calls coming in from the outside world but not internal ext's. if you want it to work internally and externally you should use an acd que NCFW to the ext number John 807 >I tried to tie a DID to a DN, but it's not working. Can anyone tell me what
>I've missed. > > DID is 7017, it wasn't allocated to an extension and was ringing at the > switchboard. I tried to assign it to Ext 282 doing the following: > > LD 49 > CHG > IDC > CUST 0 > DCN 00 > IDGT 7017 > 7017 282 > > If I do a > > LD 49 > PRT > IDC > 0 > > The DID shows as being tied to the extension. > > Apologies if my terminology is not correct. Any help much appreciated. > > > thanks > > Gary > | |||||||||||||||||||||||||
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Posted by Gary on December 20, 2006, 9:21 pm
Please log in for more thread options
> on incoming calls if you assigned the IDC table to the incoming DID route
> that should work for calls coming in from the outside world but not > internal ext's. if you want it to work internally and externally you > should use an acd que NCFW to the ext number > > John 807 >>I tried to tie a DID to a DN, but it's not working. Can anyone tell me
>>what I've missed. >> >> DID is 7017, it wasn't allocated to an extension and was ringing at the >> switchboard. I tried to assign it to Ext 282 doing the following: >> >> LD 49 >> CHG >> IDC >> CUST 0 >> DCN 00 >> IDGT 7017 >> 7017 282 >> >> If I do a >> >> LD 49 >> PRT >> IDC >> 0 >> >> The DID shows as being tied to the extension. >> >> Apologies if my terminology is not correct. Any help much appreciated. >> >> >> thanks >> >> Gary >> >
> Can you elaborate? I have 3-digit extensions and many have 4-digit DIDs "associated" for example doing the LD 49 PRT IDC 0 Would show under DCN 0 a list of "assosciations" including, e.g. 7024 284 7050 292 and these work fine. So by doing what I done above LD 49 CHG IDC CUST 0 DCN 00 IDGT 7017 7017 282 Is it reasonable to expect 7017 would ring on the phone Ext 282 is attached to or is there something else I would need to do with 7017 to make it "active" or would I need to make sure some feature was available on the phone? I am very new to this so explaining in as simple terms as possible and explaining acronyms and jargon would be much appreciated. thanks Gary | |||||||||||||||||||||||||
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