Nortel Networks Can I build a ACD Group without buying Symposium? I don't need reports just the function of ACD

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Can I build a ACD Group without buying Symposium? I don't need reports just the function of ACD Frank_232 12-07-07
Posted by Frank_232 on December 7, 2007, 6:47 pm
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I have a Nortel 81c. I need to build an ACD group, the user needs to
see calls waiting, also a queue. I don't need to print reports, only
the functions of this ACD features. Do I need to buy Symposium to
build the group on my Nortel 81c? I know symposium give you the
ability to print reports, but it this needed to build the group?

Posted by on January 18, 2008, 11:45 am
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> I have a Nortel 81c. I need to build anACDgroup, the user needs to
> see calls waiting, also a queue. I don't need to print reports, only
> the functions of thisACDfeatures. Do I need to buy Symposium to
> build the group on my Nortel 81c? I know symposium give you the
> ability to print reports, but it this needed to build the group?

No you can set up ACD without Symposium. The PBX will route the calls
the way you need to. For live ACD viewing you could use products like
Frontline ICM or Symposium.

Posted by John on January 18, 2008, 3:30 pm
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No, you can build a standard ACD queue on your 81c and display the queues on
the phones in the queue. Symposium only is for skill based routing.



>> I have a Nortel 81c. I need to build anACDgroup, the user needs to
>> see calls waiting, also a queue. I don't need to print reports, only
>> the functions of thisACDfeatures. Do I need to buy Symposium to
>> build the group on my Nortel 81c? I know symposium give you the
>> ability to print reports, but it this needed to build the group?
>
> No you can set up ACD without Symposium. The PBX will route the calls
> the way you need to. For live ACD viewing you could use products like
> Frontline ICM or Symposium.



Posted by John on January 25, 2008, 3:50 pm
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you can build ACD queues on your 81C without Symposium assuming you have the
key code.





>> I have a Nortel 81c. I need to build anACDgroup, the user needs to
>> see calls waiting, also a queue. I don't need to print reports, only
>> the functions of thisACDfeatures. Do I need to buy Symposium to
>> build the group on my Nortel 81c? I know symposium give you the
>> ability to print reports, but it this needed to build the group?
>
> No you can set up ACD without Symposium. The PBX will route the calls
> the way you need to. For live ACD viewing you could use products like
> Frontline ICM or Symposium.



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