Callpilot Problem
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
||||||||||||||||
|
Posted by Terry on March 9, 2005, 2:14 pm
Please log in for more thread options I have a user that cannot open their Callpilot client. The server is responding with the following error message... "User does not have desktop capability. Please contact your administrator." I don't know if this is a licensing issue or what. There is no reference to this error message that I can find anywhere. Below is a capture of the TCP stream between the client and the server. Any help would be much appreciated. Thanks, Terry > = Callpilot Server
< = Callpilot Client
> * OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server
ready.
< 00000000 CAPABILITY > * CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE
AUTH=X_NORTEL_HMAC_MD5 X_NORTEL_SWITCH_NORSTAR
> 00000000 OK CAPABILITY completed
< 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
> + PDNhNmEuNDIyZjI4YWNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
< MzE2IEM4RkM0MEQ3QThCMDZFNEZBNTI1MzMyMzU2N0ZFQTAw
> * NO [ALERT] [4] User does not have desktop capability. Please contact
your administrator.
> 00000001 NO Authentication failure
< 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
> + PDNhODEuNDIyZjI4YjNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
< *
> * NO
< *
> [ALERT] [2] Invalid mailbox number/password.
< 00000003 LOGOUT
> 00000002 NO Authentication failure > * BAD Missing command
> * BYE insurorsoftn.localdomain IMAP4rev1 server terminating connection. > 00000003 OK LOGOUT completed | ||||||||||||||||
|
Posted by Someone on March 9, 2005, 7:59 pm
Please log in for more thread options check his/her class of service, it probably doesn't have desk top messaging turned on. > I have a user that cannot open their Callpilot client. The server is
administrator."
> responding with the following error message... > > "User does not have desktop capability. Please contact your >
to
> I don't know if this is a licensing issue or what. There is no reference > this error message that I can find anywhere.
> Below is a capture of the TCP stream between the client and the server. > > Any help would be much appreciated. > > Thanks, > Terry > > > > = Callpilot Server
> < = Callpilot Client
> > > * OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server
> ready.
> < 00000000 CAPABILITY > > * CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE
> AUTH=X_NORTEL_HMAC_MD5 X_NORTEL_SWITCH_NORSTAR
> > 00000000 OK CAPABILITY completed
> < 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
> > + PDNhNmEuNDIyZjI4YWNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
> < MzE2IEM4RkM0MEQ3QThCMDZFNEZBNTI1MzMyMzU2N0ZFQTAw
> > * NO [ALERT] [4] User does not have desktop capability. Please contact
> your administrator.
> > 00000001 NO Authentication failure
> < 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
> > + PDNhODEuNDIyZjI4YjNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
> < *
> > * NO
> < *
> > [ALERT] [2] Invalid mailbox number/password.
> > 00000002 NO Authentication failure > < 00000003 LOGOUT
> > * BAD Missing command
> > * BYE insurorsoftn.localdomain IMAP4rev1 server terminating connection. > > 00000003 OK LOGOUT completed >
> > > > > > > > | ||||||||||||||||
|
Posted by Terry on March 10, 2005, 11:28 am
Please log in for more thread options
Well, that user is working today. However, my desktop client is getting the error message now. I have not changed anything. Seems this happens to someone in the office everyday. --Terry > check his/her class of service, it probably doesn't have desk top
messaging
> turned on.
> > I have a user that cannot open their Callpilot client. The server is
> > responding with the following error message... > > > > "User does not have desktop capability. Please contact your > administrator."
> >
> > I don't know if this is a licensing issue or what. There is no reference > to
> > this error message that I can find anywhere.
> > Below is a capture of the TCP stream between the client and the server. > > > > Any help would be much appreciated. > > > > Thanks, > > Terry > > > > > > > = Callpilot Server
> > < = Callpilot Client
> > > > > * OK insurorsoftn.localdomain CallPilot IMAP4rev1 v36.00.49.22 server
> > ready.
> > < 00000000 CAPABILITY > > > * CAPABILITY IMAP4REV1 X_CALLPILOT_ENTERPRISE_EDGE IDLE
> > AUTH=X_NORTEL_HMAC_MD5 X_NORTEL_SWITCH_NORSTAR
> > > 00000000 OK CAPABILITY completed
> > < 00000001 AUTHENTICATE X_NORTEL_HMAC_MD5
> > > + PDNhNmEuNDIyZjI4YWNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
> > < MzE2IEM4RkM0MEQ3QThCMDZFNEZBNTI1MzMyMzU2N0ZFQTAw
> > > * NO [ALERT] [4] User does not have desktop capability. Please contact
> > your administrator.
> > > 00000001 NO Authentication failure
> > < 00000002 AUTHENTICATE X_NORTEL_HMAC_MD5
> > > + PDNhODEuNDIyZjI4YjNAaW5zdXJvcnNvZnRuLmxvY2FsZG9tYT4=
> > < *
> > > * NO
> > < *
> > > [ALERT] [2] Invalid mailbox number/password.
> > > 00000002 NO Authentication failure > > < 00000003 LOGOUT
> > > * BAD Missing command
connection.
> > > * BYE insurorsoftn.localdomain IMAP4rev1 server terminating > > > 00000003 OK LOGOUT completed
> >
> > > > > > > > > > > > > > > > >
> | ||||||||||||||||
| Similar Threads | Posted |
| Callpilot Problem | March 9, 2005, 2:14 pm |
| Callpilot Outbound Fax Problem | February 11, 2005, 9:26 am |
| Callpilot Fax | March 11, 2005, 1:51 pm |
| CallPilot 100 | July 8, 2005, 9:16 pm |
| Symposium 5 and Callpilot | March 14, 2005, 5:22 pm |
| Callpilot Error | March 24, 2005, 7:12 pm |
| Callpilot help needed | October 25, 2005, 3:12 pm |
| Sending fax from CallPilot 1.07 | June 22, 2006, 3:26 am |
| Callpilot 100 issues | October 6, 2006, 12:46 pm |
| Printing Fax from Callpilot | October 24, 2006, 4:31 am |
| CallPilot Networking | November 20, 2006, 2:29 pm |
| CALLPILOT 4 AND OWA PROB | November 22, 2006, 10:13 am |
| CallPilot alternatives | February 21, 2007, 4:47 pm |
| System ID CallPilot 100 | August 8, 2007, 5:46 pm |
| CallPilot App Builder | January 17, 2008, 12:32 pm |